Jeff Miller is very knowledgeable of our needs whenever we come in for service. He takes the time to explain the process every time. He always courteous and always greats us with a smile.
5/15/2026
Edward T. VERIFIED CUSTOMER
Friendly, professional and knowledgeable.
5/15/2026
Peter W. VERIFIED CUSTOMER
All of your service personnel should be as nice, courteous, and knowledgeable as Joe. Dealing with Joe is a pleasure.
5/15/2026
Scott W. VERIFIED CUSTOMER
Paul was professional and respectful, and kept me informed throughout my service.
5/15/2026
Monolito A. VERIFIED CUSTOMER
I’ve been dealing with Lexus Brookpark for years and I have to sadly say that the service has declined. Just knowing that the dealership will definitely be a bit pricey and expect it to be thorough and lately it hasn’t been. They’ve missed problems on inspections that I pointed out prior to my appointments. I’m extremely disappointed in the service I’ve received
5/15/2026
Tanesha C. VERIFIED CUSTOMER
It was such a pleasure to work with Joe! He is awesome :)
5/15/2026
Zeily C. VERIFIED CUSTOMER
Thanks to Leo was very king an professional.
5/15/2026
Marian W. VERIFIED CUSTOMER
Wendy ensured that the technician knew I was waiting for my car so that my repair was done right away. She delivered excellent customer service to me.
5/15/2026
Magaly T. VERIFIED CUSTOMER
Thank you again Mr Omar. Your knowledge and understanding is very much appreciated.
5/15/2026
Cynthia D. VERIFIED CUSTOMER
There was a bit of confusion because of some missing hardware, but it was not the fault of Lexus. They were patient while I got it straightened out and I'm very pleased. Having the loaner vehicle for the extra time confirmed what I want for my next vehicle too!
5/15/2026
Kenneth C. VERIFIED CUSTOMER
It was a pleasure working with Maico and when I next need service I will be calling Maico.
5/15/2026
Gabriel P. VERIFIED CUSTOMER
Great service!
5/15/2026
Springer-Montgomery Revocable. VERIFIED CUSTOMER
Great service and the loaner was appreciated while my Lexus was being serviced.
5/15/2026
Jodi K. VERIFIED CUSTOMER
Wendy exemplifies what all customer service individuals should aspire to be! From start to finish she was wonderful in every way!
5/15/2026
Steven A. VERIFIED CUSTOMER
Reliable and trustworthy
5/15/2026
Tracy S. VERIFIED CUSTOMER
I have a prepaid service plan thru the Mazda dealership that I purchased the vehicle from. It was recommended that I cancel it and purchase Lexus’s plan. I would like to keep the one I have in place and ask that moving forward, the service rep call for information on what my plan covers please. I have the phone number. I don’t think this is too much to ask but it was apparent that the service rep did not want to be bothered (maybe, maybe not)…?
5/15/2026
Christopher C. VERIFIED CUSTOMER
Fine job. Thanks.
5/15/2026
Demetric B. VERIFIED CUSTOMER
Very informative concerning the maintenance and service of my vehicle. Really looked out for my needs.