Elijah was a gentleman and very patient with me. I had questions about my “Maintenance required” light being constantly on for a 45,000 mile check up at 44,040 miles. The receptionist that made my appointment told me that it isn’t wise to be driving that long of a distance with the Maintenance Light on.
I was driving from one sister in Lake Havasu, Arizona to another sister in Covina on my way back home near Fresno.
The car wash and the coffee were also delightful.
4/19/2026
Don T. VERIFIED CUSTOMER
Best service advisor who ever assisted me.
4/19/2026
Patrick E. VERIFIED CUSTOMER
We give Jack an 11 on a scale of 10. Extremely competent, knowledgeable on all things Lexus, personable, and the list goes on! He took care of us and our ES300h like we were close family. Also a great ambassador of the Lexus brand. Thank you all!
Patrick E
4/19/2026
Ann C. VERIFIED CUSTOMER
Everything was professional and on time from the start to the finish!
4/19/2026
Daniela S. VERIFIED CUSTOMER
Helen like always was great!!
4/19/2026
Peter R. VERIFIED CUSTOMER
Jesse was very helpful and informative.
4/19/2026
Thomas S. VERIFIED CUSTOMER
Awesome service!
I look forward to receiving the survey.
4/19/2026
Jaylen D. VERIFIED CUSTOMER
had a great service experience at Crown Lexus thanks to Tony Hang. He was professional, friendly, and very attentive from start to finish. He clearly explained what needed to be done, kept me updated throughout the process, and made everything smooth and stress-free.
Tony really goes above and beyond to take care of his customers. If you’re looking for someone reliable and trustworthy for your car service, I highly recommend asking for him.
4/19/2026
Mark V. VERIFIED CUSTOMER
Everything went smoothly and went beyond my expectation. Alejo was very informative, professional and understanding of the clients needs. Will definitely come back for my vehicles service.
4/19/2026
Natalie A. VERIFIED CUSTOMER
Great service and Dany was very helpful and professional.
4/19/2026
Veronica L. VERIFIED CUSTOMER
Great service!
4/19/2026
Jessie S. VERIFIED CUSTOMER
Gerardo is possibly the best service advisor I have ever worked with. Kind, courteous, and honest. What more can you ask for?
4/19/2026
Gary A. VERIFIED CUSTOMER
He was very professional and knowledgeable and made the experience smooth and easy. He deserves a big raise ????????
4/18/2026
Nicole M. VERIFIED CUSTOMER
All was taken care of and great customer service!
4/18/2026
Wendy A. VERIFIED CUSTOMER
Adrian Todd took great care of me today and took care of my concerns with my lights and had the adjusted. Normally, I work with Carlos Nunez and I want him to know that I am praying for his speedy recovery and quick return to work. J.M. Lexus has always taken great care of me and for that I am grateful! Thank you!- Wendy A
4/18/2026
Nadia Y. VERIFIED CUSTOMER
Omar is awesome
4/18/2026
Ashley A. VERIFIED CUSTOMER
Wendy is fantastic! Not only is Wendy extremely efficient she understands the true meaning of exceptional service, which doesn’t end after the sale. Her follow through and checking in regularly is one reason I continue to service my car at JM Lexus.
Thank you again, Wendy!
4/18/2026
Donald S. VERIFIED CUSTOMER
Adrian was terrific
4/18/2026
Ken P. VERIFIED CUSTOMER
Im totally satisfied with professinal services & knowledges regarding my issues with Andoid Auto and others. Thank you very much