Billy is simply fantastic- my wife and I could not be happier with the service and professionalism he exhibits every time we bring our vehicles in for service. He is hands down our #1 choice.
4/20/2026
Monica L. VERIFIED CUSTOMER
Excellent job was done.My car feels
feels much better driving. Even more
better my side can move in and
out for better viewing and safety. I
I will always advertise Lexus at
Sample Road, the staff and service
You all the TOP of the LINE.!!!
4/20/2026
Loan N. VERIFIED CUSTOMER
Joseph Hernandez is an excellent customer service.
4/20/2026
The Cochran-Bond. VERIFIED CUSTOMER
One small issue. When the car was cleaned, they failed to get the dust off the front instrument panel. Otherwise, it was well cleaned.
4/20/2026
Ruby V. VERIFIED CUSTOMER
Tony is absolutely pleasant and knowledgeable, I enjoyed servicing my car with him. He seems to be the only service rep to know great quality customer service!
4/20/2026
Griselda M. VERIFIED CUSTOMER
Mark provided great customer service.
4/20/2026
John S. VERIFIED CUSTOMER
Mark is very nice and polite. However my expectations were not met. He said the service would take less than two hours, that they would fix a loud beeping in my car, and he offered to fill my tank to half a tank. Again, he's very polite but none of those things happened. The service took two hours and twenty five minutes, the loud beep is still there, and the gas was the same. I think it's better to manage my expectations appropriately next time so the experience is not so frustrating.
4/20/2026
Michael F. VERIFIED CUSTOMER
Brandon did an exceptional job in my service experience ! He informed me about the uber Lexus provides and it helped me tremendously in saving time while my vehicle was going under maintenance. Nice and super helpful !
4/20/2026
Alex H. VERIFIED CUSTOMER
completely satisfied, 5 stars
4/19/2026
Paola L. VERIFIED CUSTOMER
Extremely knowledgeable, when above, and beyond to provide service to my family.
4/19/2026
Adam L. VERIFIED CUSTOMER
Good job
4/19/2026
Rosemary G. VERIFIED CUSTOMER
this is my six LEXUS!! love a beautiful LEXUS love your service, total satisfaction!!RG
4/19/2026
Tony S. VERIFIED CUSTOMER
It took 4 hours to program a second key. That was longer than expected
4/19/2026
Mee L. VERIFIED CUSTOMER
He did a great job.
4/19/2026
Fazi M. VERIFIED CUSTOMER
Jake has done a great job and I appreciate that.
4/19/2026
Michael R. VERIFIED CUSTOMER
It’s ridiculous that Lexus charges 3% to use credit cards not everyone has the cash readily available to have their cars serviced nor do customers want to pay an extra 3% to use a credit card vendors are charging a substantial interest rate.
4/19/2026
Kenneth M. VERIFIED CUSTOMER
Thank you, Leo for taking care of our vehicle needs. I’m starting to finish.