Javier was realistic about the time it would take to get my car serviced, which made planning my day better. He was very efficient and courteous.
6/19/2026
Joseph F. VERIFIED CUSTOMER
Fast, friendly and efficient service! Thank you!
6/19/2026
Veronica K. VERIFIED CUSTOMER
Excellent service!
6/19/2026
Carla F. VERIFIED CUSTOMER
Jayden was fantastic! He was pleasant to deal with and kept me well informed as to the progress throughout the day. I am very pleased with all aspects of Norm Reeves Hyundai!
6/19/2026
Jimmy M. VERIFIED CUSTOMER
Thank for the excellent service, my favorite dealership!
6/19/2026
Leonor R. VERIFIED CUSTOMER
First time I felt Honda Yeam focused on customer service - last three times I was there it wasn’t very good. Joseph Bathas was courteous, polite and definitely customer service oriented! Thank you!
6/19/2026
Cara R. VERIFIED CUSTOMER
The services was great Brenden kept me informed every step of the way and was super helpful. When he was going to be off he connected me with John who was equally as great and they made the experience and unexpected car trouble better because of the customer service. I felt cared for and that the customer service was top tier.
6/19/2026
Marsha G. VERIFIED CUSTOMER
Happy with the service!
6/19/2026
Myra P. VERIFIED CUSTOMER
Jonathan Romero has been my advisor a couple of times at Norm Reeves and he is always so welcoming and professional. He takes the time to make sure I always get my questions answered and is supportive throughout the entire experience. Great job Jonathan!
6/19/2026
Alexandra M. VERIFIED CUSTOMER
George was extremely helpful. He immediately took action and had the shop foreman immediately take a test drive with me to verify my concerns. He communicated with me throughout the diagnostic. Unfortunately, I couldn't afford to pay $9,000 for a subframe. However, George was very patient with me, as I do not know about cars and it's parts, and he patiently explained all details of the diagnostic. I was not understanding what part of the car is the subframe, so he showed me a picture of a subframe and then explained again. I finally understood. Truly appreciate George's patience to help me understand without being annoyed and his immediate action to test drive the moment I told him my concerns. (This was 3rd time I brought my truck for same issue and was told I had to return next day for test drive, even when I had appointment). I can tell George Raygoza loves his job and takes initiative to make sure customers concerns are valued! He is truly a "Helpful Honda Person!"
6/19/2026
Tessa L. VERIFIED CUSTOMER
She was honestly so perfect. She was friendly real great communicator helped me on warranty issues. Overall 10 out of 10 customer service she deserves a raise.
6/19/2026
Anthony D. VERIFIED CUSTOMER
Service advisor John Le is a great person to work with. He explains all the needed services and cost. He is a very valuable advisor for the dealership. Thank you for having him there.
6/19/2026
Lisa V. VERIFIED CUSTOMER
This was my first visit to Norm Reeves and the service was done quickly since I was getting just an oil change. I liked being updated via text and even a video showing my filters were needing to be changed at my next visit. Your employees all were professional and welcoming. Thank you!
6/19/2026
Timothy P. VERIFIED CUSTOMER
Always great and fast service with updates
6/19/2026
Nancy A. VERIFIED CUSTOMER
John provided great customer service.
6/19/2026
Zabel P. VERIFIED CUSTOMER
Awesome
6/19/2026
Kelsey W. VERIFIED CUSTOMER
Brandy was very helpful.
6/19/2026
Dora A. VERIFIED CUSTOMER
I’m very happy with Richard’s service. He was very helpful and professional.
6/19/2026
Dave K. VERIFIED CUSTOMER
George did a great job which is rare these days at car dealers. I'm very glad and lucky to have had George handle everything.
6/19/2026
Amy B. VERIFIED CUSTOMER
I had called in advance to have team take a look at damage to passenger side ceiling material due to the headrest scraping it as a potential Toyota warranty repair. When my husband brought the car in, the representative said there was no time to look at it and submit photos to Toyota and we had to make another appointment. I’m disappointed this issue could
Not be looked at as promised during my advance call.