The Car Group

You should have more “Jonathans” at your Honda Superstore! He was courteous, friendly, accommodating & very helpful!

My service advisor is Benito Torres and he does an exceptional job of communicating and helping me ensure my car is well maintained. The service department delivers on what they say they will do.

Adrian was extremely helpful and really helped get my car the services it needed.

Very helpful adviser, tony

John Le provided great customer service while our car was being maintained. He welcomed us and kept us well informed.

Tires not rotated

Good

Fast, efficient and got the job done. Thank you

Alex was incredibly helpful, professional, and provided phenomenal customer service throughout my visit. He took care of everything I needed for my car service, completed the work on time, and went above and beyond by helping me with my tire lock key. I truly appreciated his attention to detail, efficiency, and willingness to assist. Thank you, Alex, for such an outstanding experience!

Richard very personable and made our service visit easy and quick.

Crystal is the best!

Clayton is the best! He’s friendly, professional (no unnecessary small talk, but straight to the objective), speedy in handling of the paperwork (appreciated that he stopped what he was doing when I came to the counter & answered my questions), prompt to help me when I arrived for my appointment (I was told to wait by two other employees), courteous/respectful (seemed like a genuine person so his sales pitch didn’t seem pushy), knowledgeable, and at the top of his game (multitasking with the phone, papers, & customers). I felt like a valued customer & that my time was valuable. Overall, excellent experience! Related, but off topic: Quoted time estimates for services at Norm Reeves HB is always longer than other places. Per David & the scheduling phone rep, it’d take 2hrs for a key fob. Other shops told me they’re supposed to say an hour but it’ll be about 30min. I appreciated that Clayton estimated an hour for the key fob & it was completed a little earlier. Excellent work! Compared to my last oil change that took almost 3hrs with an appointment because the advisor had me wait while he was on the phone with a customer instead of putting the phone on hold so I could pay & leave. I’ve had many oil changes at Norm Reeves & it’d usually take about an hour. That 3hr wait for an oil change was the worst experience when I could’ve gone to so many other places & be done in 30min. Glad I gave Norm Reeves another chance. Clayton was attentive compared to that other advisor. I appreciated that he ended his phone call or maybe put the customer on hold so I could pay & leave. (Off off topic: I like that cash is still accepted instead of only digital payments.)

I want to start by saying all employees in the service department were very nice and helpful, but you need to do something about the wait time once service is complete. I waited in the lobby while my car was being serviced. Once complete, I got the text that it was ready. I went to the customer service area in under 5 minutes from receiving the text and since my service rep knew I was there waiting, I did not feel it was necessary for me to text the number that I was coming. I waited almost 30 minutes from the time I received the text to the time my car was brought to me. This is not the first time I have waited longer than expected for my car to be brought back but in previous visits, I had left the property and now understand I need to not only tell my service rep I am coming but also text the number. I will take responsibility for that. But when I am there waiting, there is no reason the car should take this long to be brought to the front.

Thank you!

Service was great.

Your Honda Center is the best I've experienced. I have been to four dealerships. I will return. It's important to keep my car's maintenance up. I take care of it. It will take care of me.

Alex was incredibly helpful, professional, and provided phenomenal customer service throughout my visit. He took care of everything I needed for my car service, completed the work on time, and went above and beyond by helping me with my tire lock key. I truly appreciated his attention to detail, efficiency, and willingness to assist. Thank you, Alex, for such an outstanding experience!

John is the best.

Robert and his team were fantastic with communication, and the work was completed a lot faster than I could have hoped for. I couldn't ask for a better experience with a service advisor, and I've been a Toyota driver and owner for the last 5 years. I would highly reccomend servicing your vehicle with Norm Reeves Toyota, and im happy to do business in the future with this dealership because of this experience.

John, Ivette, Edward and Clayton are the people I have talked with or helped me recently and I have full trust in them. I have been going to Norm Reeves HB for years and I went once to the Cerritos location which was awful and will not go anywhere else. Norm Reeves HB is the absolute best!