I called Denise at 3 pm to ask about the car. She said it would be done by 4 and I would get a call and she would have the shuttle pick me up. At 4:10 I received a nonsensical voicemail from Toyota that had nothing to do with my car. I called Denise several times. No answer. There was no answer from the operator. I was simply hung up on. I finally called sales who connected me someone who helped me. Eventually I was told my car was ready, they would send an Uber, and I collected my car. It was a frustrating end to the day. You are conveniently located but the ball got dropped today.
5/1/2026
Yesenia A. VERIFIED CUSTOMER
Michael was very kind and helpful. Very informative and understanding of services required and timeframes for return of vehicle after service.
5/1/2026
Timothy L. VERIFIED CUSTOMER
Candice was kind, patient and knowledgeable.
5/1/2026
Marilyn B. VERIFIED CUSTOMER
Pablo was delightful to interact with. That is important to me.
5/1/2026
Thanh-Nga P. VERIFIED CUSTOMER
The mechanic who help set my blue tooth in the car with Anthony Sanchez was great work. He outstanding.
5/1/2026
Danny B. VERIFIED CUSTOMER
Hannah was very helpful to us this and provided good understanding and service. Thank you, Hannah!
5/1/2026
Randolph S. VERIFIED CUSTOMER
Not sure what happened but before I got home the TPS warning light came in. When I got home I checked the air pressure on the tires and 3 registered at 26 and one registered at 25. Not sure what happened but the car had no issues before then. Odd that I get this waning AFTER I get the car serviced. Not happy.
5/1/2026
Raul M. VERIFIED CUSTOMER
Thank you Norm Reeves Honda West Covina for the GREAT service! Andrew Sharma helped the experience with superb very informative customer service. Thanks again
5/1/2026
Hang Thi. VERIFIED CUSTOMER
Tony is very helpful explaining my concerns and helps me with some coupons savings
5/1/2026
Francisco J. VERIFIED CUSTOMER
George was super nice. He provided quick. An excellent service. Kept me informed throughout the whole process and got me on my way quickly.
5/1/2026
Santiago S. VERIFIED CUSTOMER
Everything was good.
5/1/2026
Paul S. VERIFIED CUSTOMER
Benito was honest and informative, helpful and expedious.
5/1/2026
Linda L. VERIFIED CUSTOMER
The tire rotation was being charged. I bought the tires onNormreese Toyota.
5/1/2026
Frank S. VERIFIED CUSTOMER
Good service and updates.
5/1/2026
Robert B. VERIFIED CUSTOMER
I tried to contact through the message conversation after my service, but was ignored. I paid over $200 for a diagnostic test for a power steering issue causing whining that is quite loud when driving the truck. I was told that the mechanic did the diagnostic and found everything to be fine, but immediately upon leaving the dealership, the whining is present as ever. I am not sure how this could be possible if a thorough job was done. I would either like a refund for the inaccurate diagnosis, or the problem fixed. Thank you.
5/1/2026
Patricia M. VERIFIED CUSTOMER
Appointment was scheduled for 8:15am. Showed up at 8:05am and there was a line of cars. Waited for 40 minutes when FINALLY my advisor Richard came walking out. Every other car around me was already being taken care of but Richard took his sweet time. Told him I how long I had been waiting and my appointment was almost and hour ago and his response was “yeah Saturdays are busy”. I DIDN’T schedule 100 people for service on Saturday morning Richard did I? I have an idea, maybe don’t take that many appointments if your service department and advisors can’t handle it. Moving quickly and efficiently is definitely not a priority here. Richard was unpleasant and clearly hated his job. Also couldn’t answer why the website was showing I was due for a service after entering my VIN and that service wasn’t actually needed per Richard. Awful experience all around. Will not be back.
5/1/2026
Mary A. VERIFIED CUSTOMER
Edward was friendly and helpful. One extra thing I’d like to recommend check the battery level of the remote key and if it is low, suggest replacing it and save me an extra trip back to you.
5/1/2026
Barner J. VERIFIED CUSTOMER
More than satisfactory results
5/1/2026
Robin O. VERIFIED CUSTOMER
Jesus was incredibly knowledgeable and helpful. His professionalism was outstanding! Best of the best! Thank you so much Jesus, Robin O