George was super polite and helpful and did a great job explaining everything to me. Next time I go back I will try to request him again! I also appreciated being offered a loaner while my car was getting worked on.
5/1/2026
Rose P. VERIFIED CUSTOMER
Appreciate Mariela’s professionalism and courtesy.
Thank you Rose
5/1/2026
Tim Y. VERIFIED CUSTOMER
Valerie was great. She kept me updated during the entire process, and provided good customer service.
5/1/2026
Julie H. VERIFIED CUSTOMER
Edward was super helpful, communicative, considerate, and so timely. I have had multiple unsatisfactory experiences at other Honda service centers, so my experience with Edward solidified my decision to continue getting my car serviced at the HB location in the future.
5/1/2026
Esteban S. VERIFIED CUSTOMER
Ernesto made my experience a great experience. Gave me updates of my vehicle when it was ready
5/1/2026
Joohak K. VERIFIED CUSTOMER
Service consultantRamos knows what his doing for his customers. Iwill give him an excellent point.
5/1/2026
Stanley C. VERIFIED CUSTOMER
Excelente.
5/1/2026
Josh M. VERIFIED CUSTOMER
Alex was professional and very knowledgeable. Car service was also completed on time as promised.
5/1/2026
Jane V. VERIFIED CUSTOMER
Amazing service!
5/1/2026
Jennifer N. VERIFIED CUSTOMER
Never got a call back after I told him I wanted to order the parts. When I was brought back to him after making my appointment with someone else and told him he never called me he said sorry he didn’t remember. When I called to make my appointment the lady on the phone said the parts were in and confirmed my appt. Miguel also called when I dropped off my car and confirmed the parts were in. I asked how long the appointment would be when I made the appointment and the lady said a few hours. Miguel said same when I dropped off the car. However Miguel called back shortly after I dropped it off and said they didn’t have a part they needed and they would need my car over night. I asked for a manager and he said he would try to let her know I called because she was in a meeting. What? I had an event to award students with scholarships and was nearly late because of this. I’m considering just going to Honda world or something even tho I live and own my law firm here in Cerritos. This is crazy how bad the service was. Especially after I said I wanted the parts and he never called me back.
5/1/2026
Cynthia H. VERIFIED CUSTOMER
George was kind, courteous and professional.
He addressed all of my concerns and sought resolutions. It was a pleasure working with him this morning.
5/1/2026
Michael Clinton. VERIFIED CUSTOMER
I left my car at the shop for about seven hours, costing me $50 in Uber fees. A new part was required and ordered—but the ordered part was not the correct part. I will now need to spend a vacation day morning to have the correct part installed, because I am driving long distance that very day and need cruise control, which I consider to be a safety feature.
5/1/2026
Margaret L. VERIFIED CUSTOMER
Pleasant, knowledgeable.
I was very impressed with your greeter, the young man with the braces. He was personal, at ease, and most hospitable.
5/1/2026
Lucille W. VERIFIED CUSTOMER
Excellent Honest service
5/1/2026
Terrylee A. VERIFIED CUSTOMER
Once again, Richard was amazing with his service and staying on top of letting me know exactly what was going on and when my vehicle would be ready I’m completely satisfied with the service
5/1/2026
Valerie A. VERIFIED CUSTOMER
Alex Almanzar does an excellent job listening and creating a positive experience for service!
5/1/2026
Cesar H. VERIFIED CUSTOMER
Best service from John, much appreciated!!!
5/1/2026
Craig W. VERIFIED CUSTOMER
Norm Reeves Honda has the best team. Valerie was very helpful and thanks you for the service.