The Car Group

Unfortunately this experience was no better than the first and quite disturbing. Service Mgr Dominic is well aware of the issues with lack of integrity from the associates entrusted to service my vehicle the first time we visited for first service in Nov. 2025. Associates lack integrity and claim service was completed when we discovered it was not. Advisor and Tech were dishonest, only to be confirmed via property footage that the work was not completed (Tire Rotation). Moreover, the fact that valuable time was wasted, as first visit took 4+ hrs and only received a messy oil change. The second encounter was of no surprise. Not only did they fail miserably in ensuring the promises made by the Dominic. My vehicle was returned filthy and with damage to the driver side panel, scuffed door panel and under wheel from shoes, as reps didn’t have the decency to handle my vehicle with care and exit my vehicle accordingly. This was delivery after being asked to drop off my vehicle because the full detail Dominic promised would take an entire day! Such a waste as service advisor called 4hrs later without confirming or ensuring the job was complete, another wasted effort and concern for the integrity and accountability of this dealer’s employees. There was no effort to even wash the vehicle properly, nonetheless detail the vehicle as promised. Dominic stated that he would ensure we were taken care of and asked for a third opportunity to make it right but we are unsure this will happen after addressing the damage and techs disregard for ensuring fluids are topped off as noted in their service video. There’s a huge concern with accountability and integrity in the service department and not sure we can continue to trust the folks handling our vehicle.

Good job all around. Thanks

Brian is great in terms patience, details, communication, and customer facing attitude! 5 star

When additional service needs to be done on my car the service advisor usually will ask me. There was 2 things that needed to be done. It would have been nice to have had it done the same day I was there.

Thank you so much for the WONDERFUL first time experience being taken care of by HONDA NORM REEVES. David Ochoa is the man.

Loved working with Melvin, great guy, he is very supportive and explains everything very clearly. Thank you

Excellent service. Professional, knowledgeable, and pleasant to work with. I needed a new battery and booked an appointment to bring it to the dealership. Got a call back mentioning their mobile service could come to my house and change my battery, which I opted for. Very impressive.

Ramblin was transparent and communicative.

I wanted to take a moment to recognize Andrew for the excellent service he provided during my recent visit. He was helpful, professional, honest, and made the entire process easy to understand. I really appreciated the way he walked me through what my car needed without making me feel pressured. He was friendly, patient, and clearly cares about taking care of customers the right way. Andrew represents Honda very well, and I hope his great work is recognized.

Your team is great. Denise was helpful in every way - caring & professional, answered all of my questions.

Valerie was extremely personable and very informative. She provided me with great service and gave me insight into every suggestion that was given to me after the multi-point inspection. I truly appreciate her kindness and guidance! give her a raiseeeee. But no, she was an awesome service consultant.

Service writers were nice. However, I specifically mentioned that I thought my front tire was low. He told me it would be checked during the service. The next day (today) I was driving on the 5 fwy and the TPM warning came on. I was able to make it to America's Tire, where I discovered I had TWO flat tires in the front. After testing, I was told there were no tears, protrusions, etc. and that they only needed air. So....someone at Honda did not do their job yesterday. This could have resulted in an accident or injury.

Friendly and helpful.

Robert is awesome! He's super nice! He's super friendly! A+!!

Bryan seems new. Lacking in some areas. Not the same experience I've had with every other advisors in the past at this location.

My driver-side door window no longer lines-up correctly, and the window no longer lowers the half-inch that allows it to clear the seal when the door opens.

Denise was so helpful, answered all my questions and found me in the waiting area right when my car was done.

I trust my vehicle with a Honda Dealership Norm Reeves in Cerritos and trust their professionalism and their expertise in maintaining our vehicle

Very good service. Thank you.

Good customer service provided by Edward Obando. He was professional, helpful, and made the whole experience smooth and easy. Really appreciate the great service..job well done.