I visited your service department because of a recall notice. While I was there, I asked the staff to check whether my car had any maintenance due, since I kept receiving notifications about a 10,000‑mile service.
My Santa Fe had 11,244 miles at the time. The first oil change was done at 6,500 miles, so the next one should be around 14,000 miles. However, when I received a call a few hours later saying my car was ready for pickup, I was told that an oil change and filter change had already been done.
A few weeks earlier, when I first called about the 10,000‑mile notification, I was told not to worry because no maintenance was due. I was also told that if I wanted the notification reset, I could stop by anytime and a technician would reset it. That is what I expected when I came in on Saturday, 6/13, for the recall.
As i can have 4 complimentary oil changes, I request this oil change to not count as the 2nd, as I didn’t request or was notified about it.
My phone number is ****-****-xxxx to check my file and records about this.
I expect to hear from someone soon.
Thank you
6/18/2026
Mary O. VERIFIED CUSTOMER
Rudolph Wilson was very helpful and courteous. Excellent Ford employee.
6/18/2026
Hayley H. VERIFIED CUSTOMER
I waited about 30 minutes in line before someone came to check me in. I will say I arrived about 10 minutes early but I saw my advisor come in after my appointment time and it took 15 additional minutes for him to come check me in (I was the first person in line). Additionally, I got an uber back to work and when my car was ready, John said he’d contact me to get another uber to bring me back however I never heard from him. I texted the number back asking which I didn’t hear back from so I had to find another way to pick up my car. I will also say I chose not to call which I acknowledge would have probably helped, I just felt like I didn’t need to since he said he’d be in contact with me.
6/18/2026
Daniel L. VERIFIED CUSTOMER
Genaro delivered great customer service.
6/18/2026
Marc S. VERIFIED CUSTOMER
Eduardo is great. However if you take the time to review my vehicle and its issues I think you’ll see you haven’t stood behind your product… and that’s disappointing.
6/18/2026
Keng B. VERIFIED CUSTOMER
Great service !
6/18/2026
Vaqar H. VERIFIED CUSTOMER
N/a
6/18/2026
Abdulah D. VERIFIED CUSTOMER
Absolutely amazing service! Valerie Machado is incredibly helpful, professional, and very experienced. She goes above and beyond to assist and makes everything smooth and stress-free. Truly a wonderful person to work with — highly recommended!
6/18/2026
Michael Ovied. VERIFIED CUSTOMER
Fast,efficient service.
6/18/2026
Felipe A. VERIFIED CUSTOMER
Great service, good communication and done in a timely manner.
6/18/2026
Tim W. VERIFIED CUSTOMER
Nice to meet Benito and his attentiveness to my car’s needs is appreciated. Associate recognition days are a great thing to do for employees. To integrate with customer scheduling, recommend that the online scheduler blocks out unavailable service dates and or times. If known, I would have scheduled service on Thursday instead of Tuesday for one day service.
6/18/2026
Tiana T. VERIFIED CUSTOMER
Great workers and great service! Thank you!
6/18/2026
Dianne S. VERIFIED CUSTOMER
I was trying to answer YES FOR DAVID OCHOA AND the program quickly went to ask about a new or newer car NO I Am not looking for a car.
6/18/2026
Judith T. VERIFIED CUSTOMER
B
6/18/2026
Perla A. VERIFIED CUSTOMER
Very good service
6/18/2026
Deena R. VERIFIED CUSTOMER
Bryan was very helpful
6/18/2026
Christine T. VERIFIED CUSTOMER
Awesome service department
6/18/2026
T'Pre G. VERIFIED CUSTOMER
Eduardo was amazing. He reached out weekly with an update. Excellent service!!!