My wife went in for the service today and gave her number after dropping off the car. The dealer called me while I was working and I didn’t answer therefore my wife waited nearly 5 hours while the car was done after 3.5 hours.
Secondly she was recommended a rear brake replacement but we had the breaks replaced at a different Toyota dealership last year. It’s not clear to me if each Toyota dealership sees the servicing from other dealerships tied to our vehicle but I am doubtful that the rear break pads have worn down enough to require replacement after driving 12,000 miles…
I believe the dealership purposefully tried to upsell her after having her wait an extra hour and a half because they didn’t use the phone number they took from her after she dropped off our car to tell her the service was complete…
We are looking at going to a different dealership
6/20/2026
Yolanda B. VERIFIED CUSTOMER
I am overall happy with my service, but I am extremely pleased with the level of service Louie Ramos provided. He kept me informed of the service timeline and was very helpful in getting me a loaner vehicle.
6/20/2026
Teresa C. VERIFIED CUSTOMER
Robert is an outstanding service advisor. Look forward to working with him again!
6/20/2026
Walter M. VERIFIED CUSTOMER
Rosalina is so amazing at her job. Makes me feel like family everytime I show up.
6/20/2026
Hideki B. VERIFIED CUSTOMER
Brendan and his team took care of my car well. Also he advised me about rat issues with my car and gave me some professional insights.
6/20/2026
Christian G. VERIFIED CUSTOMER
Gave me a discount and worked with me
6/20/2026
Sandra E. VERIFIED CUSTOMER
Very nice & friendly service.
6/20/2026
Judith S. VERIFIED CUSTOMER
So appreciate Gary Ohnesorgen, how he cares about his customers, giving them great service in a timely manner. My sister & I both are Hyundai owners & so appreciate that we can text or email Gary anytime with questions what service is needed & he will respond back & be there to to help us when we do come in for service.
6/20/2026
Robert T. VERIFIED CUSTOMER
No sales pressure from Gary even though I wanted minimal service for my suv.
Waiting room is excellent. Selection of hot drinks is appreciated.
6/20/2026
Leo O. VERIFIED CUSTOMER
Thank you.
6/20/2026
Tracy A. VERIFIED CUSTOMER
Pablo was very helpful and answered all my questions.
6/20/2026
Panfila V. VERIFIED CUSTOMER
While the service team and sales team were great (no complaints here), I’m quite disappointed in Toyota or maybe this branch. I was surprised that as a new customer of Toyota (having just purchased my first Toyota vehicle in February; I’m a former Nissan loyal buyer) this well-known company did not offer a complimentary car wash after my car was serviced. This really shocks and disappointments me! This is a typical service for Nissan or at least it was…can’t believe such a highly regarded company with the top rated vehicles can’t offer its customers this service…
6/20/2026
Jonathon W. VERIFIED CUSTOMER
Great Customer Service attentive and understanding. Glad to have him as my Service Writer
6/20/2026
Miguel H. VERIFIED CUSTOMER
Manny was great from start to finish
6/20/2026
Manuel R. VERIFIED CUSTOMER
Angelo did a great job!!! He kept me informed on my vehicle from beginning to end step-by-step. Thank you
6/20/2026
Maria Isabel. VERIFIED CUSTOMER
Angelo was very friendly and helpful answering all my cuestions. Very good customer service
6/20/2026
Mark F. VERIFIED CUSTOMER
Patrick did an outstanding job. His customer service was first class. I will continue to be a loyal customer.
Best Regards,
Mark
6/20/2026
Antoinette M. VERIFIED CUSTOMER
I definitely will...
6/20/2026
Arnold W. VERIFIED CUSTOMER
Great customer service
6/20/2026
Caprice V. VERIFIED CUSTOMER
I’ve had Hannah a few times when I’ve brought my car for service. She is always very friendly, knowledgeable, and accommodating.