Excellent customer service, wouldn’t take my car anywhere else
5/6/2026
Jayne G. VERIFIED CUSTOMER
I especially appreciated Ted and Clayton for their professionalism and help. I'm happy with the work done to my car.
5/6/2026
Melinda L. VERIFIED CUSTOMER
Genaro Perez was very thorough and explained everything and thoughtful
5/6/2026
Alice F. VERIFIED CUSTOMER
good service.
5/6/2026
Thuy Thi. VERIFIED CUSTOMER
Excellent ????????????????????????
5/6/2026
Adrian D. VERIFIED CUSTOMER
I never had a rude service rep or bad customer service experience. I had a 345pm oil maintenance scheduled. I requested a tire rotation and informed Richard my check engine light has been on for two days. He informed me that it would be necessary to leave the car overnight since there are no diagnosis performed after 4pm. Before my ride, l informed him verbally that l decided to hold off for the diagnosis.
This morning returning, l was informed my coolant was on empty. And that he continued to lecture me that I’m gong to blow up my engine. Oh yes, he said there’s definitely something wrong with your car! It was embarrassing having to hear him sharing his ride tone with me.
Why would they return my car without any coolant? I always get service topping off my fluids but today l left didn’t realize that there wasn’t any coolant.
I immediately purchased some at the autozone and helped myself to get my own diagnostic reading. I was very upset and confused why the rep couldn’t break it down in simple words rather than lash at me.
I don’t think that I’m going to ever return again. I was on a budget, concerned on these issues and didn’t have to sent back with a car without any fluid.
Ridiculously what a waste of my time.
5/6/2026
Jorge . VERIFIED CUSTOMER
My first time to Norm Reeves Ford and nothing but excellence people working there.
5/6/2026
Sandra G. VERIFIED CUSTOMER
Marlen was professional & courteous at all times.
5/6/2026
Christopher L. VERIFIED CUSTOMER
He was outstanding, he was polite, straightforward and honest, what more could I ask for!!
5/6/2026
Elyse W. VERIFIED CUSTOMER
He was professional and kind.
5/6/2026
Steven V. VERIFIED CUSTOMER
Enrique was very helpful, friendly, knowledgeable, and professional. He understood my concerns and was able to resolve my vehicles issues, and treated me with respect as I voiced my complaints of mistreatment of my previous dealership Harbor Hyundai (a Long Beach Hyundai dealership across town). Enrique went above and beyond and has earned my business, I will be returning my vehicle to him for my next servicing and all vehicle issues moving forward.
5/6/2026
Debi E. VERIFIED CUSTOMER
Francisco was fast and knowledgeable. Able to answer all my questions and service my vehicle as promised.
5/6/2026
Gabriel M. VERIFIED CUSTOMER
Great service
5/6/2026
Francisco J. VERIFIED CUSTOMER
robert’s the goat
5/6/2026
(Company) (. VERIFIED CUSTOMER
I dropped off my car at 8:20 for some diagnostics and general maintenance, I was told that it was a slow day, but within four hours, we should be all done. call me back around noon and the receptionist made. It seemed like I was bothering them by calling before the four hours were up. She could not find Manny but said she would give him the message. After two I called back since there was still no callback and still not estimate or diagnostic results….. at that time somebody else came on the phone and said my car was ready and that the diagnostics showed no problems. If I didn’t call, I’m not sure anybody was ever going to actually reach back out to me and I have no idea what happened to Manny. Poor communication and the car spent all day in the shop because of it …. And since by then I had no transportation back because everybody else was busy. I ended up having to pay for Uber. ????????♀️
5/6/2026
Nadine S. VERIFIED CUSTOMER
Great service!
5/6/2026
Obdulia A. VERIFIED CUSTOMER
Ernesto was great
5/6/2026
Ally K. VERIFIED CUSTOMER
Tony was extremely helpful and provided excellent customer service.
5/6/2026
Colin C. VERIFIED CUSTOMER
Questions answered and service rendered, thank you ????
5/6/2026
Maristela G. VERIFIED CUSTOMER
My advisor George Juarez did not update me to the status of my vehicle. I tried to call him many times but he won’t answer or call me back. I even tried to get the attention of the Manager (Julie). After 2 attempts she finally talked to me. You kept my vehicle for 4 days without giving me a loaner. I missed work because of this.