As always, our Service Advisor Mr. Valentin Fausto, has provided superb professionalism as a Customer Service Advisor. There is no better person than Valentin of the years of Service with Norm Reeves West Covina.
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11/6/2021
Hector S. VERIFIED CUSTOMER
Very thorough on possible reasons why my TPS was going off and informative on how to avoid in future when adding air to tire.
11/6/2021
Tywon W. VERIFIED CUSTOMER
He was amazing, my first time there & I’ll be back
11/6/2021
Judy K. VERIFIED CUSTOMER
The oil service was satisfactory but was disappointed that simple car wash was not part of the 1st time complimentary oil service for purchasing the car at this location especially when I heard other dealer locations offer it.
11/6/2021
Stefanie M. VERIFIED CUSTOMER
Trinity was great with answering all our questions and even gave us a service recommendation that we did the same day.
She is a valuable asset to Honda!
Keep up the good work Trinity!
11/6/2021
Joaquin S. VERIFIED CUSTOMER
Brandon always delivered the best service!
11/6/2021
Mario M. VERIFIED CUSTOMER
Prometen terminar el servicio en un determinado tiempo y cuando uno pregunta que ya paso mucho tiempo del cual ellos prometieron entregar el vehículo la única respuesta que uno recibe es nosotros le avisamos cuando esté listo no tienen un buen customer service
11/6/2021
Clint B. VERIFIED CUSTOMER
Excellent communication & service
11/6/2021
Usvaldo M. VERIFIED CUSTOMER
I waited about 2 and 1/2 hours for an oil change and I had to pull my car out took too long I don't understand why you guys have appointments if you guys just take anybody in appointments or no appointments the whole point of an appointment is to be serviced on time bad service
11/6/2021
Susan B. VERIFIED CUSTOMER
Yvette is very efficient and is an asset to your service department.
11/6/2021
Andrea A. VERIFIED CUSTOMER
I am completely dissatisfied with my 2021 Honda Accord sport. I’ve only had my car for 5 months and have had nothing but problems with it. Upset, disappointed, and angry barely cover how I feel about this entire experience. Ramiro was great, I have nothing but great things to say about the actual service guys, they’ve all been helpful.
11/6/2021
Ridoberto M. VERIFIED CUSTOMER
Service was great, and the Service tech was professional. The wait was rather long & you mo longer offer a ride to the mall. Also the vehicle is not washed like in the past. I understand the Covid-19 situation but when I take my BMW for maintenance it still gets washed. The Dealer is in the LA area. Pls bring the small gestures back. Thank you.
11/6/2021
Horace S. VERIFIED CUSTOMER
Awesome service
11/6/2021
Thi S. VERIFIED CUSTOMER
The experience that I had was amazing. So professional and got me in and out as fast as I imagine. Keep up the amazing work! I’m a loyal Honda customer for life.
11/6/2021
Lisa W. VERIFIED CUSTOMER
Alex is great and the team in Rockwall is trustworthy. Thanks!
11/6/2021
Frances N. VERIFIED CUSTOMER
Matt was very courteous and kept me informed of the progress on the software update. I appreciated him very much.