Mr.Montes was very accomodating and he was clear on the stuff my car needed to get. Thank you!
11/6/2021
Reece L. VERIFIED CUSTOMER
good service department
11/6/2021
Mark J. VERIFIED CUSTOMER
All was good as the service department was busy. However here are a few comments to improve customer satisfaction and loyalty. First, when the service is estimated at 2hrs but it takes 3hrs it would have been nice to receive a text that it was going to take longer. Second, the 28000 mile A1 service on my Clarity FCV should include checking/changing the cabin air filter. And it should not cost $90 extra for a five minute procedure ($30 labor, $60 filter). I ended up buying the filter for the same price, popped the glove box in the parking lot with no tools, and inserted the filter - ????. Last, fake news CNN is on 100% in the waiting room. At least go only 50% CNN and 50% FOX.
11/6/2021
Willaim P. VERIFIED CUSTOMER
Shane Riggs never answer his phone never returns text messages called multiple times have them on my phone never return my calls never return my text messages the operator at Norm Reeves try to get a hold of him for me could not get a hold of him for me multiple times I came in to pick up my car he would not make eye contact with me never had worst service in my life I I never want to deal with him in the future he has an excuse for everything and I’m really disappointed the service manager is great and the guy that finished my paperwork Paul was great but Shane Riggs should not be in his position he’s very unprofessional and if I had to deal with him again I will not take my car there I will be talking to corporate about him when I walked out I looked back and he was laughing don’t know if it was about me but he didn’t pay attention till after I walked out the door and then he started laughing with the girls that were standing next to him I do not appreciate it
11/6/2021
Louis B. VERIFIED CUSTOMER
Very good service
11/6/2021
Candice S. VERIFIED CUSTOMER
He was super helpful and an excellent Honda representative! Happy I was able to have him take care of all my needs.
11/6/2021
Cynthia T. VERIFIED CUSTOMER
Daniel gave excellent customer service! Getting my car serviced was a pleasant experience.
11/6/2021
Tracy D. VERIFIED CUSTOMER
A job well done. Beyond expectation.
11/6/2021
Estela H. VERIFIED CUSTOMER
I made an appointment days before on the phone and when I went that day of the appointment they told me that they had no appointment of me on their schedule. What happened there? I don’t know! But the good thing was that they still took me in. I did have to wait hours to get my car serviced for something that was worked on so fast. I waited almost 5 hours and they worked on it for like 15 minutes. But the good thing about all this is first, that my car got fixed. And second, was the BEST customer service that I got from ANTHONY SANCHEZ. It’s not the first time that I’ve been helped by him. It’s been several times that he’s helped me with my car and ALL the time I’ve gotten EXCEPTIONAL CUSTOMER SERVICE FROM ANTHONY SANCHEZ. So please thank him and let him know.
11/6/2021
Kalatiola T. VERIFIED CUSTOMER
I will come back if my vehicle needs some work done. Thank you Arcee
11/6/2021
Timothy S. VERIFIED CUSTOMER
Trinity and Ryan are the best!!!
11/6/2021
Jan Angelo. VERIFIED CUSTOMER
Anthony sanchez is your best guy.
11/6/2021
Robert S. VERIFIED CUSTOMER
Trevor Rodriguez kept me informed every step of the way. Really went the extra mile to make sure the issue at hand was resolved, and I’m truly grateful! Thanks Trev for your great work and professionalism.
11/6/2021
Heejung J. VERIFIED CUSTOMER
I'm totally satisfied with today's service. Nat is really kind.