Customer service was excellent francisco did it incredible job communicating with me I will definitely be back there to service my vehicles and also purchase vehicles
11/7/2021
Aaron G. VERIFIED CUSTOMER
John always treats me right. Super personable
11/7/2021
Maritza B. VERIFIED CUSTOMER
Thank you!
11/7/2021
Nicolette . VERIFIED CUSTOMER
Great service, great experience (:
11/7/2021
Yvonne H. VERIFIED CUSTOMER
Joseph was fabulous…very friendly and super helpful…he’s an 11!
11/7/2021
Not Provided. VERIFIED CUSTOMER
I received a quote Friday that said the total would be $1350.
The automated text (On Friday) said the car would be done no later than 1pm Saturday. In that text, I opened a link, and saw a picture of a dirty brake fluid reservoir and I approved the fluid exchange (not knowing it was going to be hundreds of dollars more) There was no dollar information on portal and no mention of the need for an alignment.
I called Saturday at 1pm and spoke with Christian to see if the vehicle would at least be done by 2pm he assured me they were on schedule to complete the repairs by 2pm. I called again at 2:25pm To see what was going on and spoke with Jessica. She said she'd reach out to the technician and get back to me with an update. At 3pm she called back and said the car would be done at 4pm. I sent my employees to pickup the car at 4pm. When they arrived, one told me the cost was now $1672. The reason was for the brake fluid and alignment. I had them pay for the repair and leave because they were already 3 hours behind schedule to Norm Reeves delays.
I won't be sending any of our vehicles to this location and this review is going on Yelp.
I'm very disappointed in the poor communication that cost me an extra $322
11/7/2021
Olivia E. VERIFIED CUSTOMER
Joshua was very professional and had a great attitude !
11/7/2021
Mei J. VERIFIED CUSTOMER
Yes, very satisfied. Thank you!
11/7/2021
Valerie C. VERIFIED CUSTOMER
The Honda team is always polite, efficient and thorough
11/7/2021
James D. VERIFIED CUSTOMER
It was nice and Quick
11/7/2021
Phillip T. VERIFIED CUSTOMER
Good
11/7/2021
Robert S. VERIFIED CUSTOMER
I always receive excellent customer service from norm reeves and today was no exception. Joshua was very helpful and personable
11/7/2021
Jerry U. VERIFIED CUSTOMER
The service is geart only i have one downfall my car is under warranty i have leak on my rear glass causin stain inside the roof upon checking if i gonna service my car honda dont have have alternative car to let the customer to use
11/7/2021
Sonia T. VERIFIED CUSTOMER
Awesome!
11/7/2021
Stephanie S. VERIFIED CUSTOMER
Helpful and nice to me and my dad
11/7/2021
Vincent G. VERIFIED CUSTOMER
This honda team that assisted me for maintenance of my 2021 honda pilot were fast, efficient, and informative. Shout out to trevor on the moment that i walked in he acted so fast and the technician who helped me ray bustamante was top world class service.. knowledgable answer all of my questions i will definitely come back to this dealership (norm reeves honda cerritos) in the near future and i highly recommend this dealership because of the team they have… thank you ray and trevor… great honda team will give you great mileage from your vehicle thank you again…,
11/7/2021
Kristian B. VERIFIED CUSTOMER
Arcee took good care of me today as always. Arcee and Edwin are my go to people. I appreciate the professionalism. Thank you
11/7/2021
Diya A. VERIFIED CUSTOMER
Thank you for your service was completed on time
11/7/2021
Beatriz S. VERIFIED CUSTOMER
Very attentive and cordial. Excellent!!
11/7/2021
Wilfredo S. VERIFIED CUSTOMER
After brought for A/C repair the check engine oil indicator comes on and off. I brought it back one Saturday they I need to make an appointment. I came back with an appointment 11/6/2021. They cannot detect the error in the car and did nothing.