Wait is always long to check in. I do appreciate the shuttle though.
11/9/2025
Sathya K. VERIFIED CUSTOMER
Customer service is good. Service is also great. And they always care about the customers.
11/9/2025
Samantha S. VERIFIED CUSTOMER
Javier Pena was great. He informed me how long the service would take, and the start time for the shuttle. He provided me with update through via text message and did confirmation for additional services on my car through phone call which I greatly appreciated.
11/9/2025
Dennis P. VERIFIED CUSTOMER
Very satisfied!
11/9/2025
Kimberly L. VERIFIED CUSTOMER
The service advisor/agent left for the day rather than making sure I got my car on time . I think 2 hrs was reasonable for the service but last time I was there I was there from 8:50am and did not leave until 2pm.Richard left and I used find my to see my keys and car were waiting for me the whole time . I never want to be helped by this agent again. I saw another agent get his costumer in and out and provided update and text messages. I felt like everybody who came in with me left before I did with their agents that service them. But I was still here waiting. I only service my car at Toyota dealerships so I know what customer service is suppose to look like. I will try a different dealership for my next service. Both times I did not like my service Richard was involved.
11/9/2025
Kathryn W. VERIFIED CUSTOMER
None
It was just an update of some sort.
11/9/2025
Melissa S. VERIFIED CUSTOMER
Thank you for always being consistant and letting me know what is needed and when.
11/9/2025
Trevin W. VERIFIED CUSTOMER
Was my first time having my car serviced here and Benito made everything smooth.
11/9/2025
Leesa E. VERIFIED CUSTOMER
Great hustle with the team! Especially Trevor for keeping me updated and educating me on my car.
11/9/2025
Sonia M. VERIFIED CUSTOMER
Very pleased with everything. Thank you!
11/9/2025
Jaime M. VERIFIED CUSTOMER
Excellent service
11/9/2025
Roberta L. VERIFIED CUSTOMER
Great professional service
11/9/2025
Francis O. VERIFIED CUSTOMER
Javier is consistently friendly and professional. He’s made it a point to get to know me and my car, which helps so much when coming in for service. I’m now at the point where I want to ensure that he is the one who helps me when I come in. Bravo, Javier.
11/9/2025
Maria C. VERIFIED CUSTOMER
I appreciate Trinity Guzman. She is very thorough and explains everything very clearly. Because of her quality of service, I continue to take my car to be serviced with West Covina Norm Reeves Honda.
11/9/2025
Stephanie T. VERIFIED CUSTOMER
Robert is like the nicest guy and always so positive. He is so knowledgeable and helpful. A true professional. Ty, Robert for your great service today and your recommendation that saved me $200’s or more. You are truly a great one!
11/9/2025
Donna C. VERIFIED CUSTOMER
The service representative kept me informed about the maintenance of my car. He showed a list of things that my car needed to keep it running in good performance.
11/9/2025
Cesar O. VERIFIED CUSTOMER
A special service Thank
11/9/2025
Prudencio M. VERIFIED CUSTOMER
No comments
Good service.
11/9/2025
Jesus D. VERIFIED CUSTOMER
The service was great!
11/9/2025
Ashley R. VERIFIED CUSTOMER
Benito is the best! I always ask for him because I trust him.