Richard was very rude from the get go. Dismissing concerns about the car's transmission and saying that warped mirrors are somehow normal. The previous car I had (same model) had none of these problems and he expected me to believe they are normal. He threatened to charge me for further inspections even though the inspection during this appointment was inadequate ("no issues were found"). It sounds like he misrepresented the transmission concerns to the technicians, because he said they checked the brakes even though I clearly stated that the transmission is what seems to behave strangely when braking. Rude attitude, bad listening skills, and lack of care for quality service.
11/9/2025
Manuel B. VERIFIED CUSTOMER
Absolutely top notch
11/9/2025
Laura M. VERIFIED CUSTOMER
Every experience I’ve had with them has been hassle free, great service!
I trust them and I have a very hard time doing that.
Got a great deal and they did everything to make it as easy as possible.
Very glad I choose Norm Reeves every time.
11/9/2025
Adriana J. VERIFIED CUSTOMER
Awesome service! George was very patient and knowledgeable in answering all my questions and concerns. I really appreciated his help and all the updates I got on my car.
11/9/2025
Meljohn A. VERIFIED CUSTOMER
Very kind and welcoming staff and amazing service. Car runs better than ever and appreciate the job well done. Much thanks!
11/9/2025
Juan G. VERIFIED CUSTOMER
Friendly, informative, and quick.
11/9/2025
Jonathan Felipe. VERIFIED CUSTOMER
Everything went well , would’ve liked it if they restarted the maintenance light after getting the service done.
11/9/2025
Richard S. VERIFIED CUSTOMER
Very courteous and professional!
11/9/2025
Denita O. VERIFIED CUSTOMER
Great customer service from Denise
11/9/2025
Michelle N. VERIFIED CUSTOMER
John le is the best ❤️????????????
11/9/2025
Jodi D. VERIFIED CUSTOMER
Ruben was friendly and helpful
11/9/2025
Ana G. VERIFIED CUSTOMER
Thank you
11/9/2025
Michael P. VERIFIED CUSTOMER
Great job Tony
11/9/2025
James J. VERIFIED CUSTOMER
None for now
11/9/2025
Richard T. VERIFIED CUSTOMER
Rudy rules
11/9/2025
Miguel V. VERIFIED CUSTOMER
Good service over all
11/9/2025
Samantha S. VERIFIED CUSTOMER
Very friendly and helpful
11/9/2025
Mae A. VERIFIED CUSTOMER
George did a great job helping me with my service. He took the time to explain everything in detail and made sure I understood what was going on. I really appreciated how patient and professional he was. Everything went smoothly, and I felt confident about the work done. Great experience overall!