I was told vehicle was only going to take 1.5 hours, car ended up taking about 3 hours. They were quite lost on where my vehicle was. They didn’t know if it was being serviced there or across the street due to too many cars being booked today.
11/9/2025
Roger S. VERIFIED CUSTOMER
Your a cool dude Aaron
11/9/2025
Randy R. VERIFIED CUSTOMER
Trevor is always awesome. We get the vehicle taken care of properly.
11/9/2025
Lucia L. VERIFIED CUSTOMER
Excellent Service!
11/9/2025
Adriana O. VERIFIED CUSTOMER
Jonathan R is always helpful when I come in to get services for my vehicle. I appreciate his time as he makes sure the job gets done one way or another
11/9/2025
Odit B. VERIFIED CUSTOMER
Ivette was great as always. Thank you.
11/9/2025
Diana O. VERIFIED CUSTOMER
Very welcoming
11/9/2025
Rhoel M. VERIFIED CUSTOMER
Thank you
11/9/2025
Susan S. VERIFIED CUSTOMER
I would like to know if I have a spare tire and I also would like to know what kind of tires were installed on my car and if there is a warranty I can't find it on the paperwork.
11/8/2025
Mark R. VERIFIED CUSTOMER
Mohamed was great, very helpful and transparent through the whole process. He gave me regular updates, and helped to facilitate everything with my car from start to finish.
11/8/2025
Kathryn M. VERIFIED CUSTOMER
My service director put me at ease and helped me feel good about the experience
11/8/2025
Stephanie D. VERIFIED CUSTOMER
I appreciate Viviana helping me resolve my door side protectors order issue and scheduling my service.
11/8/2025
Omar M. VERIFIED CUSTOMER
I was a little hesitant to receive a fuel system cleaning service for my car. My Honda Civic was having issues with acceleration and also stalling at times in traffic or at red lights. I read some reviews about the how the fuel system cleaning service might not be the best option , but my representative was reassuring to me about the service. My car feels like new, and I honestly cannot believe it. Thank you Honda team at Norm Reeves West Covina .
11/8/2025
Jeffrey S. VERIFIED CUSTOMER
Kyle is always great but not the tech that work on my car. The headlight warning lights is on they said nothing about it. The headlight is out.
11/8/2025
Liza R. VERIFIED CUSTOMER
I always get great service.
11/8/2025
Haley T. VERIFIED CUSTOMER
Great advisor. 10/10 every visit.
11/8/2025
Ken A. VERIFIED CUSTOMER
Car seems ok. My biggest complaint ( and I am still really upset about this) is the fact that I was unable to get ANY LIVE PERSON on the phone over the entire day!!!!! Q called in the afternoon but I was unable to answer and when I tried calling back I coul not get anyone to answer. When calling the Service Department there is a long list of prompts, none of which gets you to a live person. When I called initially to speak to someone about the problem I was having with the car the Service Manager refused to connect me with one of the service reps. Since the car would not start after I had the battery jumped she told me that my only option was to have it towed into the service center. Fortunately I was able to speak to someone at Dalton Toyota who did some research about the problem and I was able to get the car started to bring it in to you. I have had four Toyotas since 2006 and have always used your Service Center but now I am rethinking the situation. I’m sure that many of your customers share the same frustration when trying to reach you by phone. I wonder how many people just give it up and call another Toyota dealer.
11/8/2025
Charles B. VERIFIED CUSTOMER
We're working on a project and I have great faith that with your excellent mechanics we can restore my car to near new condition. Thank you.
11/8/2025
Kathi L. VERIFIED CUSTOMER
I’m very loyal to Honda and have always had a great experience with Norms Honda in Huntington Beach since purchasing my 1st new Honda in 2016 to purchasing a certified used Honda in 2025. The sales and service experience was excellent.
11/8/2025
Brenda G. VERIFIED CUSTOMER
Richard is very welcoming. Whenever I have questions regarding my car issues he patiently explained to me in a way I would understand it. Thank you