When I’ pick up my vehicle. Joseph was gone .
But the person give me my car was very rude . Never give me
A recipe for my tires . And my car was on I don’t know for how long
And ask him why my car was on or for how long he just said that’s the way it is . No happy with his services
11/10/2025
Natalia M. VERIFIED CUSTOMER
Awesome service!!
11/10/2025
Joy A. VERIFIED CUSTOMER
Andrew was,great, he explains everything good customer service.
11/10/2025
Regalado P. VERIFIED CUSTOMER
I commend Ms Nicole Cabrera for doing an excellent job today by informing my car status and help understand the progress of repair. Ive been in Norm Reeves for almost 15 years and appreciate the advisors assigned to me most especially Nicole Cabrera Thank you
11/10/2025
Eduardo /. VERIFIED CUSTOMER
Of course I don’t mind receiving a survey and completing it. I can tell you right now. We were satisfied with the professionalism and the service provided from your staff. Thank you.
11/10/2025
Diana C. VERIFIED CUSTOMER
Great customer service. Waited in the lobby while my car was in for a recall. I was initially told I could be there up to four hours but I was out in two.
11/10/2025
Kenya G. VERIFIED CUSTOMER
Leo did a great job with my oil change today—quick, professional, and friendly. Really appreciated the excellent service
11/10/2025
Jose A. VERIFIED CUSTOMER
Mike provided an excellent servicie.
I commend him.
11/10/2025
Dana C. VERIFIED CUSTOMER
This trip to Norm Reeves Toyota was a make or break for the deaership. After my mileage was entered incorrectly at my last visit, my insurance company saw the carfax information and raised my rate because it was perceived that I drove 10,000 miles in 4 months. The service manager graciously took ownership of the situation and gave me a complimentary oil change as well as wiper blade replacement. This satisfied my frustration and gave me the confidence that NRT stands with their customers. Great work.
11/9/2025
Marie-Therese U. VERIFIED CUSTOMER
Trevor was very helpful as usual
11/9/2025
Robert N. VERIFIED CUSTOMER
When my car was returned to me, the “swipe” button on the steering wheel that changes the radio station as well as others functions, no longer works. When I try to call and find out how to get this problem resolved all I get is AI. The AI has no clue what I’m talking about. I need someone to call me and let me know how to solve this problem.
11/9/2025
Michael D. VERIFIED CUSTOMER
Thank you
11/9/2025
Christanne K. VERIFIED CUSTOMER
I always go for a walk after I drop my truck off. When I got back from my walk- I noticed my truck was done so I went inside and asked an associate (I couldn’t see her name). She wasn’t the one who checked me in so she asked for my last name- I said Kurtz. She went and found my paperwork and then asked, “Christine?” When I corrected her and politely said, “it’s Christanne”, she remarked, “close enough.” That was extremely rude and dismissive.
It may seem like a little thing and maybe it just isn’t important to your associates to identify their clients correctly. However, there are thousands of women named Christine and very few named Christanne so when someone calls me by something other than Christanne- I would be remiss not to make sure they have the right person.
11/9/2025
Angelica G. VERIFIED CUSTOMER
Nicole Cabrera was very nice and welcoming. Excellent customer service.
11/9/2025
Juan H. VERIFIED CUSTOMER
My car was not fixed, got the run around with unable to locate a specific part, that is the main reason I took my car to the place where I originally bought the car trusting that I would be taken care off. After this experience this would be the last place where I would do business with and recommend family and friend's, giving the fact that both of my daughters have purchased cars at this dealer ship, I’m verv verv disappointed and heart broken that the the dealer ship where I bought three NEW cars where unable to fix my car. I felt that my car wasn't and not going to be ouched by a ten foot pole. Sad to say that I'm going to take my business elsewhere even for recomended and required services, customer service mediocre. Technicians not real mechanical technicians. ONE LAST COSTUMER.
Sad to say that I'm going to take my business elsewhere even for recomended and required services, customer service mediocre. Technicians not real mechanical technicians. ONE LAST COSTUMER.
11/9/2025
Tony N. VERIFIED CUSTOMER
I hope anything going good for me when I come until now I don’t know other people good or bad i thinks for myself ok
11/9/2025
Rakeina C. VERIFIED CUSTOMER
I had an excellent experience with Ruben at Norm Reeves Honda! He was professional, attentive, and genuinely took care of me throughout my car service. Ruben made sure everything was handled smoothly, explained the process clearly, and went above and beyond to make sure I felt comfortable and informed. It’s rare to find someone who combines efficiency with such great customer care. I highly recommend asking for Ruben if you need service—he truly makes the experience stress-free and pleasant!
11/9/2025
Mark A. VERIFIED CUSTOMER
Nicole Cabrera was really nice and helpful. Great service. Thank you!!
11/9/2025
Evelina N. VERIFIED CUSTOMER
Tony, my service advisor, clearly work needed for my car after he thoroughly went over my car’s service records. I was totally satisfied with the work completed on my car.
11/9/2025
Leedon B. VERIFIED CUSTOMER
Phillip was very helpful his knowledge of the car excellent and he explained what the car was doing he made it simple for me to understand please keep him around we need him the company needs him.oh would be nice if you guys can buff out our head lights from the oxidation pride of ownership.complimentary please just can't afford it now thank you.Leedon B