I was 20 minutes late and still accommodated quickly and efficiently. Oscar was friendly, helpful, thorough. I appreciate great customer service and care. Thank you!
2/19/2025
Ramona M. VERIFIED CUSTOMER
He was very polite and answered all my questions.
2/19/2025
Christopher M. VERIFIED CUSTOMER
Any issue I had was not with Simona, but with features of the car. It needs a mount for a spare tire and it's ridiculous that there isn't one.
Simona was great and accommodating.
2/19/2025
Melchor L. VERIFIED CUSTOMER
Thank you so much Ruben for the suggestions and speedy assistance to fix the recall of my car. I really appreciate your help.
2/19/2025
Yin C. VERIFIED CUSTOMER
Alexanda Rodriquez is very nice. He listens and understands the issue of my car has. He treats customers with respect and update me the status of my car.
2/19/2025
Seth C. VERIFIED CUSTOMER
Abysmal service. Nothing done. No feedback. Didn't answer multiple requests for contact, voice-mail and web message and text message. No work done. Issue not fixed. No charge? Have the spine you don't want me as a customer if you don't want to help me with my issue! Spoke to service manager and seemed more interested in escaping blame than actually addressing my issue. Offered to have some basic things looked at but didn't seem like remediation was in sight. I'll never be back and I will be letting everyone I know to avoid norm reeves. Fix your customer service!!!!!!
2/19/2025
Nellie F. VERIFIED CUSTOMER
Always receive a detailed account of services provided and documentation needed. Tony Ibarra is customer excellence is truly appreciated and making me the customer feel valued. Thank you for excellence in service Tony??
2/19/2025
Elizabeth G. VERIFIED CUSTOMER
Jorge provided excellent and timely customer service. Thank you!
2/19/2025
Kathy C. VERIFIED CUSTOMER
Great services
2/19/2025
Guia A. VERIFIED CUSTOMER
Job well done.
2/19/2025
Adrienne M. VERIFIED CUSTOMER
Ariel was so sweet and the whole team is always so amazing.
2/19/2025
Mike K. VERIFIED CUSTOMER
Good customer interaction
2/19/2025
Charles M. VERIFIED CUSTOMER
Your people are very nice.. and a great job…
2/19/2025
Diane S. VERIFIED CUSTOMER
I appreciate I was able to get same day service. Sal was a good communicator, got me a quick Lyft ride home and a car wash after. Thank you!
2/19/2025
Mark A. VERIFIED CUSTOMER
Luis was on his phone and rather than checking me in for appointment.
2/19/2025
Esther M. VERIFIED CUSTOMER
I appreciate the Uber rides, normally I wait at the dealer and snacks are a perk, but due to a family emergency I’m grateful that I had a ride home and back to the dealer.
2/19/2025
Ricardo C. VERIFIED CUSTOMER
Excelente servicio y rapido, muy profesional el servicio del senor Ramiro Montes, quede muy satisfecho.
2/19/2025
Kathy S. VERIFIED CUSTOMER
I always have a wonderful experience at Norm Reeves Honda.
2/19/2025
Amy B. VERIFIED CUSTOMER
Chris and the rest of the team took great care of my Subaru and me! I felt they did more than a thorough job. I felt heard and I felt I was being treated with complete respect and honesty!!!