I don't do third party surveys but Kyle did a great job.
2/19/2025
Nina R. VERIFIED CUSTOMER
Excellent service. Thank you!
2/19/2025
Leslie H. VERIFIED CUSTOMER
The service here is always top notch!
2/19/2025
Miguel C. VERIFIED CUSTOMER
Thanks for your help and support good job.
2/19/2025
Marcos M. VERIFIED CUSTOMER
Benito has always been super helpful, kind, and friendly. I always brought my first Honda to him, then I owned another car of different make and, after some years, got a Honda again, so the first person that came to mind that I could trust my new car with was Benito. I know my car is in good hands with him. He’s great!
2/19/2025
Janet D. VERIFIED CUSTOMER
Things worked out well this is it thank you
2/19/2025
Carrie R. VERIFIED CUSTOMER
Renato was helpful and answered all my questions regarding the 20k service to my 22 Taos
2/19/2025
Thanh L. VERIFIED CUSTOMER
I thank John Le and the technicians for taking such good care of my car, good service, thank you very much.????????
2/19/2025
Nicholo C. VERIFIED CUSTOMER
Brought my 2018 civic to have my recall settled after a year of waiting for the fuel pump to be available.Viviana wsa so helpful in taking good care of my concerns and recommendations for the recall, she scheduled me promptly for the next available date for servicing my car..thank you Viviana.
2/19/2025
Johnny M. VERIFIED CUSTOMER
Very polite, respectful and attentive to my concerns and issues with my car. Always followed up with clear and precise instructions and next steps.
2/19/2025
David N. VERIFIED CUSTOMER
Reliable and quick service
2/19/2025
Alexus L. VERIFIED CUSTOMER
The check in process not cohesive. I had an appointment but was not seen for 30 minutes while other vehicles who came after me were serviced first. I had to ask the staff if someone was coming to properly check me in because it seemed as if they forgot I was sitting in the car waiting for an agent. When a staff member finally came, the process was smooth. I was also disappointed that my agent didn’t review the summary of my car health status with me especially with many categories marked as urgent. I had to review the information on my phone and go back to the agent to ask why these weren’t discussed with me. Some of the information marked as urgent was incorrect but was only fixed because I asked the staff for further clarification.
2/19/2025
Scott W. VERIFIED CUSTOMER
Robert always treats me well
2/19/2025
Joel L. VERIFIED CUSTOMER
Great expertise and customer service.
2/19/2025
Michael D. VERIFIED CUSTOMER
Simona was the first honest representative of norm reeves Toyota that I have met since my purchase of my Rav 4 plug in 2024 . She should become a sales person .
2/19/2025
Glen M. VERIFIED CUSTOMER
I have been a Norm Reeves of Cerritos customer for over 35 years and have bought virtually 8 to 10 Hondas and will always drive a Honda. All of my cars have been serviced one time or another by Norm Reeves or another Honda dealership in the area.
2/19/2025
Kaylee H. VERIFIED CUSTOMER
He was great and very helpful
2/19/2025
Suzanne B. VERIFIED CUSTOMER
He was professional, polite and kept me up-to-date on the status of my vehicle.