Ms Yvette Rodriguez was simply an outstanding customer services person who had displayed an utmost professionalism when dealing with the dealership customers and needless to say, my visit to the dealership today was a very reassuring and pleasant experience. My new 2025 Honda Civic was being serviced for some minor recalled issues that happened to most new cars nowadays. I also had a chance to converse with Service Director Catherine Schlueter and it didn’t take me long to figure out why Norm Reeves excelled in its customer services. With Ms Yvette Rodriguez and Service Director Schlueter at Norm Reeves, I sincerely believe we as customers of the dealership are all in good hands and they both deserved an A+ in customer services, no ifs nor buts!
2/19/2025
Zachary S. VERIFIED CUSTOMER
Friendly and helpful
2/19/2025
Carolyn M. VERIFIED CUSTOMER
Very Satisfied
2/19/2025
Michael J. VERIFIED CUSTOMER
Kevin really took the time to understand the issue and my concerns. I did not feel rushed and I actually felt like he was focused to help resolve the situation. He is very friendly, great communication and easy to work with. It makes me feel much more positive about having my car serviced at this dealership.
2/19/2025
Teresa E. VERIFIED CUSTOMER
Muy bien gracias satisfecha
2/19/2025
Keaton K. VERIFIED CUSTOMER
James was great and helped me with all of my concerns.
2/19/2025
Stephen M. VERIFIED CUSTOMER
Excellent service. Quick and efficient service. Great staff!
2/19/2025
Manny P. VERIFIED CUSTOMER
Always a pleasure
2/19/2025
Bonnie L. VERIFIED CUSTOMER
I have a great first experience with the car service department. Francisco provided good customer service from check in to completion. The entire process smooth, and my car was completed in less than two hours. I greatly appreciated the efficiency and professionalism. Thank you!
2/19/2025
Shayne S. VERIFIED CUSTOMER
All was good.
I called at 1:20 pm for an oil change and to my surprise I was given an appointment at 3 pm, so I took it…yay! Because traffic was good, I arrived early and got right in.
Today, I was a happy customer.
2/19/2025
Lora P. VERIFIED CUSTOMER
I love the service department at Norm Reeves Hyundai. They are professional and most of consistent. Thanks Hemanshu, Mo, and Enrique... you are the best!
2/19/2025
Mary Elisabeth. VERIFIED CUSTOMER
Brandon Son is very helpful and is excellent on his job
2/19/2025
Mariana S. VERIFIED CUSTOMER
Manny Sanchez was very helpful & very polite! definitely had a great experience being helped by him! Definitely Will Be back!
2/19/2025
Malini S. VERIFIED CUSTOMER
I only prefer via mail. So I will respond affer I receive it.
2/19/2025
Elena M. VERIFIED CUSTOMER
Everything was explained as what was going to be done w my car the time they needed to have it for. He was able to get all my services done within 4 hours.
2/19/2025
Christopher J. VERIFIED CUSTOMER
Arbenz provided great customer service and was very helpful
2/19/2025
Magdy H. VERIFIED CUSTOMER
Benito did an excellent job
2/19/2025
Joaquin M. VERIFIED CUSTOMER
Brandon was really nice and helpful, he helped me throughout the whole process and made everything clear, he made sure to answer every question I had.