The Car Group

MICHAEL BARR IS THE BEST CUSTOMER SERVICE PERSON THAT I EVER HAD. ALWAYS GOING OUT HIS WAY TO ANSWER ANY my question and is very helpful to keep me updated on my car

Poca atención

Jimmy and ALL of the service staff were AWESOME & easy to work with — I greatly appreciate the level of customer service & support! J.D. W.

Excellent service!! Extremely helpful and professional service. I was given updates throughout about the status of my car. Very happy with the service!

Benito excel on customer service! Explain in details what was done to my car and any recommendation for my car.

Service employee Ramzy was great positive attitude answered all my questions keep me informed about my vehicle throughout the day Thank you R R

Mr. Bonito was very polite, knowledgeable and helpful.

Luis was great and did not pressure me like associates have in the past.

A great experience. Stayed informed, quick service, and felt listened to and taken care of. One of my best services.

I like that my car was taken in quick even though there were a lot of cars. And the easy way it is to see the car inspection and approve or deny additional services. Also that you can pay online which made the pick up experience faster.

I appreciate them washing my truck, however, I would have liked for them to ask beforehand. I had my personal belongings in the bed of my truck which the car washers decided to touch and throw everything in my backseat without my permission. Also, I was told my truck was finished and wait while they pulled it up. Unfortunately, my truck was not finished as the service porter told me that they were still washing my truck which again I never requested. I had to wait an additional 12 minutes outside for my truck to be finished. Also the car washers left hard water stains on the inside of my truck and it was wet on the inside door panel. Additionally, my truck was not fully dried. I appreciate the action but the results were disappointing.

My service representative was very personable and gave optimal customer service. From start to finish Sal was professional, helpful and knowledgeable!! I will continue to come back for all my services only because of Sal’s experience and great service on my day of service. Thanks Sal for stepping up your game !!

Speedy and well informed throughout the service visit!

Edwin was very helpful and kept me informed of the progress of my service

I’d like someone to contact me please

Was very professional and informative. Clear communication.

Great dealership office and salesman is polite and patient

Staff was very friendly and courteous. Vehicle service was completed in a very reasonable amount of time.

On May 3rd at 7:30 a.m., I visited the dealership for a scheduled oil change and to take care of a recall repair. When I made the oil change appointment online, I noticed a message indicating that the recall repair required parts to be ordered. To ensure everything would be ready, I proactively contacted the dealership twice before my visit and confirmed that my messages were received. However, upon arrival, I was told by the supervisor that the necessary parts were not available. He explained that I would need to return on another day for the recall repair. I expressed that making an additional trip would be inefficient, especially since I had already contacted them twice in advance. I requested that the repair be done that day. He said it would take about three to four hours to complete. As a result, despite my efforts to confirm everything beforehand, I ended up waiting almost four hours. I felt that the situation could have been avoided with better communication. I am very disappointed with the quality of service provided during this visit. I had to wait for approximately four hours for an oil change and recall repair. Due to this unusually long wait, I asked the supervisor for a discount. However, the offer he made was far from what I had expected. In situations like this, most customers would reasonably expect a significant discount or some form of compensation. Unfortunately, his response did not meet that standard. As a result, I was not satisfied with the service I received. He should have understood the customer’s position and recognized how frustrating and wasteful it is to be kept waiting for three and a half to four hours. Instead of proactively offering compensation, such as a discount, I was the one who had to initiate the negotiation. Even then, the offer he eventually made was far from satisfactory. Waiting for four hours was not only physically tiring but also a significant inconvenience. I was very disappointed with how the situation was handled, and I sincerely hope to receive a meaningful discount during my next oil change as proper compensation for this experience.

Trevor was very courteous and helpful with setting up and making sure my vehicle’s service was completed.