The service advisor was very friendly and cooperative, I give him 5 out of 5
5/15/2025
Lakhana D. VERIFIED CUSTOMER
Trevor was nice and friendly the services was quick I was very satisfied
5/15/2025
William B. VERIFIED CUSTOMER
The service I had at the dealership was very good, but I am very disappointed that I cannot get a loaner car unless I book my service several weeks in advance. Part of the reason I went with Genesis was the service you offered. The reality is you are much worse than Acura who I previously had. At this point, I would be reluctant to refer Genesis to someone.
5/15/2025
Dave N. VERIFIED CUSTOMER
John was very helpful and overall, excellent service.
5/15/2025
Robyn/ Jim. VERIFIED CUSTOMER
Service dept is commended for listening to the customer. Very rarely that service personnel listen to their concerns.
Good job
Robyn Applbaum
5/15/2025
Nancy S. VERIFIED CUSTOMER
Always have been satisfied with my service here. This is my 4th Honda and I keep my cars about 10 years and I have brought all of them to your dealership. Please keep giving good service.
5/15/2025
Paulina T. VERIFIED CUSTOMER
The service wa fast and efficient
5/15/2025
Dennis E. VERIFIED CUSTOMER
Completely satisfied. Service was provided quickly.
5/15/2025
Adriana H. VERIFIED CUSTOMER
Always great service!
5/15/2025
Hyun Mi. VERIFIED CUSTOMER
Always so kind, I love it , yesterday.
I went there because a missing part arrived.They said it would take 2-3 hours, but I went at 9:30 AM and finished at 3:50PM.
It took almost 5hours and 20 minutes, and I don’t understand.
Why it took so long , I wish you could give me a proper explanation about this.
5/15/2025
Tom W. VERIFIED CUSTOMER
Very pleased with the immediate attention I received.
5/15/2025
Sherie H. VERIFIED CUSTOMER
Everyone is awesome at Norm Reeves!!
5/15/2025
Isaac G. VERIFIED CUSTOMER
Trinity is one of the best examples of what great customer service should be like. Wish more in the service industry model themselves to her professionalism
5/15/2025
Nancy L. VERIFIED CUSTOMER
Athens Anton was great and very nice to work with
5/15/2025
Jacqueline Q. VERIFIED CUSTOMER
Was not happy at all with me visit I left the shop upset and once on the freeway the noise started up and was told told tight up I can be charged for something I drove from walnut and took the day off and got nothing done a total wast of time and gas
5/15/2025
Farrukh A. VERIFIED CUSTOMER
Q Holt was a very rude advisor. He did not know what he was talking about and took forever to return calls. He over promised and under delivered. The car took a whole extra day to service.
5/15/2025
Patrick W. VERIFIED CUSTOMER
I’m very satisfied with the service. Everyone especially Luis is very courteous and professional.