Big Island Motors

The best peeps

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Service was good However, the repair was scheduled based on whe you expect the parts. I agreed to a date but then realized I couldn’t. I have left three messages to reschedule but no one has called me back

Excellent service and communication. Sorry about all of the pet hair :/

The employees were so nice and accommodating.

They did the job in a timely manner

Len is very helpful.

Kind and helpful rep at the desk. He found out for me what's the type of grease used for the doors. The back door still feels stiff/heavy for me to open and close after Tx. Can anything more be done for easier opening /closing?

They were completely unprofessional and trying to charge me an unrealistic price. They were no help what so ever. Horrible customer service.

Brothers were fast and efficient!

Lem was great! Very thorough and kind.

Fully aware that the Kona service dept is being staffed by the Hilo gang coming over to help. Just wanted to thank them for making that effort!!! As a long time (7 cars) Subaru owner it’s amazing to know that they’ll go over and above to treat us right. The way Subaru backs up their products is a major reason we keep coming back. Please acknowledge the effort and the work these folks are doing on behalf of Subaru and BI Motors! They deserve some bonuses!!!!!!!!! Mahalo! ~ Bernie ****-****-xxxx

Finished job early.

I won’t be using you for anything anymore…. Your surveys and phone calls are getting annoying. Please **** off

Staff was very helpful and professional. My car was blocked in when I came to pick it up but the ladies in the office helped find the owner to move her car so I could get out! Mahalo!

Lem, for the service department always very professional and accommodating. Kovee is a great salesman, greets me every time I’m there no matter what. Also takes the time to chat with me and see how things are going with my car, very grateful for having me as my salesman.

Customer service guys are always kind and helpful and answer my questions clearly. Appreciate yall. Lemuel was the one helping me this time. He also messaged me with updates and gave me a call as soon as the car was done. All check engine lights are gone, car is running smoothly. Relieved and appreciative.

Initially it was hard to find anyone to help us, check the car in etc

They made sure that I'll be relieved with the my worries about my car

Well when I first test drove the car we had to put air in one of the front tires. Purchased then the car on 7/1 drove it for 1000miles and on 7/16 the low pressure tire was showing 27lbs instead of 34 like all the others while putting the air in the guy mentioned of the tire is not good and so I texted the Dean that sold me the car appointment were hard to get and I was just planning on seeing if the tire place could just repair it even though I had already made an appointment with service department. I should have just picked up the tire and pay for the tire since I did drop it off with my other car and pick it up to put it on ourselves since it was very difficult and dangerous driving the car in a spare from Waimea to Hilo. For future maintenance since this is the first time I’ve done a lease and now I wished I just bought out the car I will be working with the Kona Service department they’re closer to us than Hilo and the few times I’ve stopped there to ask questions on the car Aura was always so helpful and even assisted her manger in putty license plate Dean should have gone a lot far and beyond on this tire as from the beginning it was low and when I drove it off the lot it already ran 34miles this was not the first time I bought a brand new car from Big Island Motors it’s my second purchase, I’ve never had a problem with a brand new car driving off the lot with a low tire pressure on a test drive Learning experience