Your service writer is a very good hard worker who tries diligently to make things right for all parties involved. It is hard to find good communicators to work with. His job is not easy & I appreciate how he handles all issue's and always tries to get effective results.
11/14/2025
Raymond Cynthia. VERIFIED CUSTOMER
rhe whole staff were great and helpful
11/12/2025
Jerilyn K. VERIFIED CUSTOMER
Love the service I got from the Kona service dept.I glalmost had to postpone my appointment for service due to work & I was accommodated by dropping off early & taken to my job on time. Car was done early & I was pleased everything went well.
Yes, I am interested in trading in my Santa Cruz for an hyundai Santa fe with low mileage but can be older than my 2023. I would like to decrease my monthly payments if that is possible. Lmk Mahalo Jeri
11/11/2025
Anthony B. VERIFIED CUSTOMER
No. My cars been experiencing a recurring problem. I showed up for the second time with a scheduled appointment. They said it would take close to 7 hours… but would try to get me sooner. I waited 1.5 hours and my car was still sitting where I parked it. I rescheduled for another day as I couldn’t wait that long. I left but still got a text in the afternoon saying my car was ready… I’m not sure where the miscommunication happened, but I had left with my car and it was never worked on…
11/9/2025
Timothy B. VERIFIED CUSTOMER
The service was completed very quickly and the staff were pleasant as usual. Great job.
11/8/2025
Karen A. VERIFIED CUSTOMER
Thankfully I was able to void my contract on the van
After just 4 miles of leaving the lot with my 2 year old grandson in the car the brakes locked up and we were very close to be involved in an accident
We had to pay $125 out of pocket to have our new car towed back to the dealership
Had to wait two days for repairs and were informed they did none
Very dissatisfied
11/7/2025
Linda K. VERIFIED CUSTOMER
Bernadette Lorenzo, customer service attendant was very courteous & attentive
I appreciate her service towards me.
Also mechanic was very thorough and found very important mal-function / error which he found!
So grateful of his expertise in this matter
Much aloha and God'sblessings.
11/7/2025
Angela D. VERIFIED CUSTOMER
Bernie & Kuulei were Great ????!
11/7/2025
Gloria L. VERIFIED CUSTOMER
Need follow up appointment
11/7/2025
Elizabeth O. VERIFIED CUSTOMER
Now I have to pay for a diagnostic test on a break pad. Not happy about that of course. I called today to make an appt but didn’t get a call back yet.
11/6/2025
Michael M. VERIFIED CUSTOMER
Went for recall check, never had the tool to check the part.
Why schedule it if you don’t have the tool ?
Said they would get tool, and schedule… haven’t heard back yet.
Wondering how bad a situation gets with the bad part, probably should let me know … I would think. Please help.
11/5/2025
Craig K. VERIFIED CUSTOMER
Service Dept was timely, polite, & went over everyone they did. Very good service!
11/4/2025
Robert S. VERIFIED CUSTOMER
Service completed as scheduled on time. Excellent round trip shuttle service by Mark.
10/31/2025
Charlene C. VERIFIED CUSTOMER
The whole staff at Big Island Motors Hilo is awesome. They’re respectful, kind, great customer service. I am a repeat customer. I bought a 2022 Subaru Crosstrek and a 2025 Subaru Outback. Thank you to all the Hilo folks. Keep up the good work.
10/30/2025
Chrystalyn N. VERIFIED CUSTOMER
I appreciated the friendly cibe of the staff, the courtesy shuttle and that my car will be fixed for free due to DCM Starlink issue.
10/29/2025
Renee P. VERIFIED CUSTOMER
Service coordinator should review what service(s) & estimated cost of said service should be disclosed prior to execution of said service. At completion of service, a recap of service done, what to expect & even offer a future appointment scheduled.
I work in an industry where customer satisfaction is key to keeping your business successful and profitable!
10/27/2025
Christy M. VERIFIED CUSTOMER
Amazing!!!!
10/24/2025
Barbara M. VERIFIED CUSTOMER
Very pleasant experience! Prompt, courteous , caring service!
10/23/2025
Cheryl S. VERIFIED CUSTOMER
They were able to squeeze me in and replace my flat with a hard to find tire - finished in just a few hours!