I brought my car for an appointment She asked if I wanted to wait? Thinking it won’t take long. The sad part of this is; there was Ms. Rapoza that checked in before me. I walked out with my car 1st at around 11:00. And she was still waiting. It’s sad that you had 2 employees that I thought was incompetent and no welcome personality and concern about your customers.
Lyle C
1/9/2026
Beverly H. VERIFIED CUSTOMER
I opted to wait while my car was being serviced to have an appointment to explore an extended warranty as my original one is expiring soon. That process went very well [thank you, Jovee]. As my vehicle would not be ready for an additional hour, Lemuel sweetly made me a cup of coffee. Great customer service!
1/3/2026
Howard P. VERIFIED CUSTOMER
You seriously need to find more space but I’m sure you know that. Thank you for doing my maintenance and your staff was helpful and friendly
12/31/2025
Gerianne F. VERIFIED CUSTOMER
I really appreciate Mikala,Alana and the mechanics at BIM because of their excellent service and care for my car and me. Mahalo Nui Loa
12/31/2025
Rodney S. VERIFIED CUSTOMER
Vehicle was ready after servicing at the time estimated!!!
12/29/2025
Kathryn F. VERIFIED CUSTOMER
nce I got an appointment service was very responsive and helpful. Car was done quickly.
Just a note - I tried to call service department for several weeks to arrange an appointment. Left messages every time and got no answer or call back. Last call the voicemail was full. Finally drove to the facility to make the appointment. That was the only glitchy part of the experience.
12/24/2025
Michele G. VERIFIED CUSTOMER
Was told it would take one hour. Took four. No one ever answers your phone. No one returns phone messages. No one clears the message machine so you cannot leave messages. This was for both sales and service. Disappointing. As far as the work done it seems satisfactory.
12/24/2025
David M. VERIFIED CUSTOMER
Thank you
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12/24/2025
Cathleen H. VERIFIED CUSTOMER
Simple safety check -quick and easy.
12/21/2025
Linda B. VERIFIED CUSTOMER
It was my first service appointment so I didn’t know what to expect. I am accustomed to a shuttle van ride to somewhere else while I wait. I also am used to an appointment time being the time my car is taken into the service area. Now I know neither is the case at Subaru, I can plan accordingly. My message saying the car was ready did not have a code attached for easy payment but paying in the Service Dept was fast and easy. I prefer a hard copy of what the mechanic actually did anyway!
12/17/2025
David T. VERIFIED CUSTOMER
All good
12/17/2025
Gwendolyn G. VERIFIED CUSTOMER
This was our second appointment to have a software upgrade done, as the mechanic was not able to successfully get the factory software to work on the first visit. We arrived at 9:25 for our 9:30 appointment for the second attempt to complete the factory recall service. Our 2025 Subaru Outback didn't get pulled into the work area until about 3:00 due to a short staffing problem. At about 4:30 our vehicle was made available to us, but we were informed that the technician had not been able to complete the update due to a factory software issue.
Since this is our only vehicle, we spent 7 hours sitting at the service department waiting for the repair to be made, yet the recall issue still exists, and now we will need to take our car in for the third time for the same factory recall issue.
The staff that was there seemed to be trying, but due to being short staffed plus the software upgrade failure, we wasted over seven hours of our day.
12/13/2025
Ingvar I. VERIFIED CUSTOMER
A part was ordered in august. Got called in september that it was in. Brought car in and as i was waiting for them to take it in, service advisor came out and told me that the part wasnt actually in
One was reordered and i waited till december when it got here. I took car in dec. 11 to have part replaced and they told me it came broken
So now im wsiting for another one
12/13/2025
Beverly V. VERIFIED CUSTOMER
Helpful friendly service.
12/13/2025
Burt S. VERIFIED CUSTOMER
Staffs customer service was top notch.
12/13/2025
Wendy T. VERIFIED CUSTOMER
Service team really nice. Need to tell someone my TPMS is back on . All tires are at 36#.
12/12/2025
John D. VERIFIED CUSTOMER
Love the Hilo side service department. They are super nice, working their tails off, and I definitely like the new texting system (it would be nice though if it gave the actual time of the appt to be something other than 12:00 am). But it is a step in the right direction to improve efficiency. Mahalo
12/11/2025
Elissa L. VERIFIED CUSTOMER
The diagnostics took longer than anticipated and were no closer to finding the issue. We're working on it
12/6/2025
Timothy C. VERIFIED CUSTOMER
After waiting for months, finally part came in and it was the not the right part not even the right side!
Service is slow and inefficient!