Big Island Motors

I needed gas door sensor replaced. I came in as opening in one hour amazing! But I sat there 1 hour 14 min. Mechanic checked it out and I sat there 58 min longer. I went up Asked service cashier. She said she had no ticket yet. Part is ordered. I’ll be back when it’s in.

Professional, communicative service staff. Thank you!

They got my map sensor but couldn't find my air filter cover. I waited 6 weeks for it but im not waiting another 6 weeks for the part. I was told it could be im with a bunch of other par boxes but she apparently did not want b to try and find it. Not sure if I want to buy another car here.

Mahalo nui!

Walked into the service department with 2 malfunctioned windows walked out with 3 malfunctioned windows and a broken mirror control and $1500 out of pocket and 16 hours of waiting time in total for a 1.5 hour estimated labor time fix. Over the span of at least 3 visits Paid over $1500 for 1 window repair that still doesn’t work. apparently need to pay another $500+ and another 6 hours waiting with a loss of wages to finish the problem. Remember this is for 1 window. As far as scheduling not so sure they grasp the meaning of an appointment . Appointment was at 9:15 give or take through the 3 visits Then never touched the car for 3–5 hours through the 3 visits. Very misleading . Not everyone lives in Kona. Scheduling should be much tighter than a 3-5 hour delay. You literally have to clear your whole day for a 1.5 hour estimated labor time fix. Don’t forget to clear your whole day for just the diagnostic day too. Very inconvenient. Lost out 3 days of work, missed our daughters ballet rehearsal that was at 3:30in Waimea from an appointment that was set at 9:15 just to tell us that we need to spend another $500+ to fix it. also malfunctioning an additional working window in the process of another diagnostic along with braking the toggle that controls the mirrors. I’m a bit skeptical that this is a recoverable relationship but I try my best to stay optimistic in times like this because I do understand that the labor force is low these days. But I do think a good start to recovering a clients satisfaction would be a reimbursement in a situation like this. All that being said thank you for the opportunity to express our experience to whom it may concern. This is the point of view we had if it’s worth anything. Thank you . Shannon l Keller ****-****-xxxx

Perfect in every way!

Blue Link made the appointment. We called the day before to confirm the appointment and no one answered the phone OR called back after we left the message. The manager admitting that she IS the manager said that it’s really hard to answer the phone as she is the only one at the counter. She told us that the Blue Link appointment is separate and does not communicate with the dealer. I noticed that the service department is packed with car parts assemblies. Yet there are several empty bays in the building. Perhaps we need more certified mechanics to keep us from waiting so long. Because I insisted- our car was attended to and is working fine.

Very friendly staff!

Great friendly service. Got the job done in a fair amount of time.

Mahalo

The employees are very courteous and respectful, however, there same to be an administrative or procedural clog in the Service Department. We traveled 80+ miles to get away from the problem at the Hilo shop, just to find the same problem at the Kona shop. Our service request is a recall order, it must be done by the dealer which gives us no option to resolve the mechanical repair with in the company.

Great service staff.

Great service

My my service technician was friendly and professional. Easy to communicate with.

They were extremely courteous

Thank you

I had to bring it in urgently for tires. Got in and was advised my rear brake is very bad with leaking wheel cylinders. They took care of that as well. I'm happy and safe.

Bert is great

Im still waiting to hear back about AC parts and an appraisal

I really appreciate how quickly my car was addressed, as well as the communication from the service and sales departments. Thanks so much you guys!!