The team went above and beyond to work with me and my situation, including squeezing me in, helping me get a rental, and working with my warranty company. Much appreciation to Bernie, Lem, and the team.
3/12/2026
Iwalani M. VERIFIED CUSTOMER
.
3/11/2026
Stuart W. VERIFIED CUSTOMER
Service representative was very helpful, made it clear and understandable of the service being done. Most importantly I felt good about the service being done.
3/10/2026
Big Island. VERIFIED CUSTOMER
Excellent customer service ! Subaru Hilo always answers their phone actual person not voicemail. Highly commendable for everyone in the office , especially Alana , Lemuel and Clint.
Mahalo
3/3/2026
Ingvar I. VERIFIED CUSTOMER
Everything was good. Too bad the part i need takes awhile to get here. I really appreciated the loaner car as we have only one car. Hopefully this will take care of the problem.
3/3/2026
Jamal W. VERIFIED CUSTOMER
The mechanic is very courteous and helped feel
The aloha spirit.
2/28/2026
Bj R. VERIFIED CUSTOMER
I did not have an appointment.
But the repair they had done 2 weeks ago was not effective.
It took more than 2 hours for another repair.
I was told it may not be effective or last long.
After 4 years, I am no longer happy or confident with Big Island Motors.
2/24/2026
Michelle B. VERIFIED CUSTOMER
Waiting for my quote for brake job
2/24/2026
Stephen H. VERIFIED CUSTOMER
Mahalo for the good service !
2/24/2026
Paul V. VERIFIED CUSTOMER
I dropped off my car for a scheduled 1:30 appointment. I was told 1 to 1-1/2 hours. I returned at 3:15 and the car was not ready. I asked how much longer and was told they were working on it and about 30 more minutes. About 10 minutes later I saw no one working on my car and asked again when it would be done. They hadn’t even started on it! I said forget it, I’ll take my car and go and drove away. About 40 minutes later I got a text saying my car service was complete and it was ready to come home. What a joke. The single worst service experience I have ever had in 50 + years of car ownership. I will not return to this business.
2/22/2026
James B. VERIFIED CUSTOMER
The work was done within the timeframe that was told to me. What was done was explained to me ahead of time and after the work was completed.
2/21/2026
Barbara S. VERIFIED CUSTOMER
Slow or no response to text. I was told they would know if my subaru could be finished that day sometime after lunch but never heard back.
2/20/2026
Nancy E. VERIFIED CUSTOMER
I was told this visit would take 1 hour. Instead it took at least 4 inconveniencing my family and myself.
2/18/2026
Ronald B. VERIFIED CUSTOMER
Service taken care of and on time
2/14/2026
Blanche A. VERIFIED CUSTOMER
I had a 1:50 appointment for oil change. When 3 pm came & went, I asked if my car was done since it was in the same spot as when I brought it. They hadn't even started. They finally got to it, was finished after 4 pm. Disappointing.
2/14/2026
Carrie C. VERIFIED CUSTOMER
The only comment I have is that I don’t know the automatic headlights were turned off during service. It wasn’t until I got home in the dusk hour that I realized I was running around without lights.
Maybe best to leave that on auto for customers.
2/12/2026
Ann G. VERIFIED CUSTOMER
thank you
2/8/2026
Brenda B. VERIFIED CUSTOMER
Please schedule my next sppointment
On a Friday at 8am. Please call me at 797-9807. Mahalo
2/7/2026
Francis M. VERIFIED CUSTOMER
Very expensive for oil change
2/7/2026
Stephen D. VERIFIED CUSTOMER
Im very happy with the services I received, great communication and a quick oil change.