This was my first time to Hilo Subaru service. I’m satisfied with the service to my car. Kuulei was courteous and helpful.
10/18/2025
Arthur E. VERIFIED CUSTOMER
William was very good
10/18/2025
Kevin K. VERIFIED CUSTOMER
Outstanding Service all the way through!!!
10/18/2025
Baharak B. VERIFIED CUSTOMER
Very professional.
10/15/2025
Amy S. VERIFIED CUSTOMER
Friendly staff and good communication during my time there. They were able to squeeze in a last minute oil change for me as well.
10/12/2025
Brian A. VERIFIED CUSTOMER
Great work. Thank you
10/11/2025
Maria Iliana. VERIFIED CUSTOMER
Very poor customer service
10/9/2025
Rea R. VERIFIED CUSTOMER
Had to reschedule waited an hour after scheduled time and was still waiting to get in . Wasted my time
10/3/2025
Rebecca L. VERIFIED CUSTOMER
Great service and wonderful staff!
10/2/2025
Shirley S. VERIFIED CUSTOMER
Efficient and good service .
10/1/2025
Susan R. VERIFIED CUSTOMER
Our appointment was for 1:30. After 1.5 hours our car had yet to be taken in for service. We had to leave because we were told that they would try to complete service by the end of the day. Our service was for a routine oil change. This was not the first time that this scenario happened. Now we have to take additional time off of work to have the service and we are concerned that this will effect the performance of our vehicle.
9/30/2025
Louella B. VERIFIED CUSTOMER
Friendly counter help and service.
9/24/2025
Christine P. VERIFIED CUSTOMER
Thank you for honoring my warranty!
9/21/2025
Brooke B. VERIFIED CUSTOMER
Always great service and easy to work with
9/20/2025
Cynthia M. VERIFIED CUSTOMER
A 3 hour wait is too long for a tire rotation and oil change. More technicians should be hired, but your staff is very friendly.
9/20/2025
Conor H. VERIFIED CUSTOMER
Quick and easy. I appreciate you guys.
9/18/2025
Sharon C. VERIFIED CUSTOMER
The problem still exist.
9/17/2025
Myrna F. VERIFIED CUSTOMER
I love my EV and was pleased with my service.
9/13/2025
Samuel M. VERIFIED CUSTOMER
Thanks for checking for all the recalls that was needed appreciate it