Big Island Motors

Customer service guys are always kind and helpful and answer my questions clearly. Appreciate yall. Lemuel was the one helping me this time. He also messaged me with updates and gave me a call as soon as the car was done. All check engine lights are gone, car is running smoothly. Relieved and appreciative.

Initially it was hard to find anyone to help us, check the car in etc

They made sure that I'll be relieved with the my worries about my car

Well when I first test drove the car we had to put air in one of the front tires. Purchased then the car on 7/1 drove it for 1000miles and on 7/16 the low pressure tire was showing 27lbs instead of 34 like all the others while putting the air in the guy mentioned of the tire is not good and so I texted the Dean that sold me the car appointment were hard to get and I was just planning on seeing if the tire place could just repair it even though I had already made an appointment with service department. I should have just picked up the tire and pay for the tire since I did drop it off with my other car and pick it up to put it on ourselves since it was very difficult and dangerous driving the car in a spare from Waimea to Hilo. For future maintenance since this is the first time I’ve done a lease and now I wished I just bought out the car I will be working with the Kona Service department they’re closer to us than Hilo and the few times I’ve stopped there to ask questions on the car Aura was always so helpful and even assisted her manger in putty license plate Dean should have gone a lot far and beyond on this tire as from the beginning it was low and when I drove it off the lot it already ran 34miles this was not the first time I bought a brand new car from Big Island Motors it’s my second purchase, I’ve never had a problem with a brand new car driving off the lot with a low tire pressure on a test drive Learning experience

Fast friendly service

Len did a very good job within his ability. I waited almost 3 hours for a service for which I had an appointment. That appointment was delayed for almost 5 weeks due to lack of availability. Something is wrong here. Either there are not enough technicians or people are jumping the queue ahead of established appointments. In any case, a 3 hour wait is excessive if the big island motors staff believes they are providing good service.

It has always been easy to communicate with the service center. They provided thorough diagnostic information and clear estimates of labor times. I felt confident in their expertise. Mahalo!

I’m ok with my truck and service.

Yes, great staff n service thank you!

Better than I expected

Friendly people even when they are short staffed good people in parts & service department who deal with lots of pitfalls in the repair industry.

Took care of a warranty problem very quickly.

Professional curtious service from the initial contact with the Service Department to the diagnosis of the problem and completion of replacing the needed part by a technician. ~Mahalo BIM

Felt like had to ask for a favor

Received the usual good service on my 2014 Mazda 6, Which is still going strong - and 39 mpg - at 280,000 miles. Regular servicing by B. I. Motors????

Thank you for the quick and friendly service

Customer service is awesome. Making an appointment is easy and communication is great. I got an email and a printed copy of my service appointment. Then as it got closer to my appointment, I received a reminder phone call. Lem is always awesome. His communication is great and he is very knowledgeable. He is very thorough explaining the whole process. Everyone in the service department is friendly.

Friendliness of the staff. Timely repairs.

I ran a diagnostic test and it showed that the code came up and a PVC valve may need a replacement I found out that there is a recall on this part…. Apparently the mechanic ran a DTC and found no codes I’m wondering if there OBD-II missed it P26-a code shows up on my diagnostic, may have to return vehicle for another TCV with the replacement of the recalled PCV

All good mahalo