Already got an appraisal, waiting on a new Santa Cruz LIMITED, no body knows when it might arrive??? Please let me know ASAP.
12/18/2024
Barbara D. VERIFIED CUSTOMER
Still need check of intermittent alert signal regarding power steering alert and tire pressure. I filled the tires appropriately, but the alert remains. Tire pressure alert, now more persistent despite inflation and recheck at-home. Office staff, very courteous.
12/12/2024
James K. VERIFIED CUSTOMER
We have had the same problem twice with our 2022 Outback. It took over a month to get seen by a technician. It wouldn’t be so bad if the car didn’t have a beeping noise non-stop after every stop for a few minutes. No on one can stay sane with that noise.
12/12/2024
Beverly H. VERIFIED CUSTOMER
All personnel were extremely pleasant and helpful. The service was beyond what I have been getting from a private provider [different vehicle] at the same price. The price was very reasonable for what I got. And I was pleasantly surprised that there was no pressure to purchase additional products/services [have had bad experiences with other dealers].
12/10/2024
Kainalu S. VERIFIED CUSTOMER
Staff were super friendly and helpful! Mahalo for the quick service and taking care of my car.
11/27/2024
Lyle C. VERIFIED CUSTOMER
I’m hoping you can fix my left front fog light. When the time comes ????????
11/21/2024
Loren L. VERIFIED CUSTOMER
Quick, efficient and good customer service. ????????
11/21/2024
Steven D. VERIFIED CUSTOMER
Everyone was very courteous and the work performed was accomplished well. Jamie was fantastic!! A couple suggestions: please don’t promise completion by a certain time when staffing will inevitably force a delay of a few hours. I had planned a wait of 3 hours, was told 2.5, but it took nearly 6. The job was routine (oil change and tire rotation) but it took almost the whole day. Understandable, but please let the customer know ahead of time. Also, suggest using paper or something similar to safeguard interior floors from dirt and grime. Thank you.
11/20/2024
Dean I. VERIFIED CUSTOMER
Great customer service!
11/20/2024
Frank S. VERIFIED CUSTOMER
Great job
Awesome service
Thanks
11/15/2024
Jason D. VERIFIED CUSTOMER
Did not complete assessment
11/12/2024
Renee M. VERIFIED CUSTOMER
The young men who work for you…all of them are stellar
11/7/2024
Chris S. VERIFIED CUSTOMER
Everyone I interacted with was so incredibly friendly and professional and the work was done before the estimated time.
11/1/2024
Glenn R. VERIFIED CUSTOMER
You make a reservation time, keep it, and wait hours for actual service. The work was fine, but every time I come to I wait for hours.
10/26/2024
William B. VERIFIED CUSTOMER
You guys did great today and I really appreciated it
10/26/2024
Diana C. VERIFIED CUSTOMER
It was over a 5 hr wait for diagnostic of my door latch not working and a recall installation of the ABS system. They did keep me informed and updated and I was prepared with projects to work on.
10/24/2024
Daniel P. VERIFIED CUSTOMER
Service manager Aura handled the job professionally, was very helpful and clearly makes customer service a priority. Very much appreciated.
10/23/2024
Peter V. VERIFIED CUSTOMER
As usual you took my car in without appointment or delay for servicing.
My Mazda 6 has 267,500 miles & is still running fine (except the A/C) and giving me 39 mpg. Your service - engine & transmission oil changes- since purchasing 10 years ago has a lot to do with it.
10/18/2024
Abraham L. VERIFIED CUSTOMER
We are happy they took care of our car! My issues and concerns are: we had tried for 6 days to call and or leave messages with the service department and no one ever called back or picked up. We finally went in person to schedule our appointment. Also we called the day of to inquire if car was ready and again no one picked up the line and no voicemail could be left. What is happening to the phone system?!
10/15/2024
Bruce L. VERIFIED CUSTOMER
I really appreciate your friendly service crew in Hilo. They answered all of my questions satisfactorily. The newest employee there greeted me and introduced herself kindly. Mikala has helped me multiple times. He is very kind, helpful, and respectful. Thanks, Hilo Big Island Motors!