the service staff is a delight to work with. Thank you for working to get approval for a warranty repair under the powertrainwarranty.
3/13/2025
Doris I. VERIFIED CUSTOMER
Professional, courteous service. I appreciated the explanations of what was done and what should be worked on next time.
3/4/2025
Andrew M. VERIFIED CUSTOMER
Always a pleasure working with everyone there at Big Island Motors!
2/27/2025
Craig K. VERIFIED CUSTOMER
I appreciate Lem’s follow thru & feedback!
2/26/2025
Jordan D. VERIFIED CUSTOMER
Been hearing a squealing noise from brake/front area of our 2024 Ascent with 1000 miles. Finally got in for a service appt, heard the noise on the way to the dealership, was checked in and told it would be a couple hours because there were people in front of us; yet was called within less than an hour saying that the noise could not be duplicated after multiple test drives and tech examining brake pads. Upon picking up the vehicle, the brakes squealed leaving your dealership driveway.
Took off of work and hauled two kids and another car to get this squared away with no resolution. A little frustrated with this given that it is our first brand new vehicle.
2/14/2025
Diana P. VERIFIED CUSTOMER
Excellent customer service - received a call when the job was completed
2/12/2025
Ethan F. VERIFIED CUSTOMER
The communication is getting better. Updates are timely and relevant with information that we can work with to plan around.
2/4/2025
Sharon H. VERIFIED CUSTOMER
Not enough Techs on staff .. this has been on going to get in(This kind of service has been going on since covid. I believe you know the problem…The turn over at the service is horrible for the client .
yesterday, we Identified the issue with my Outback ( I took it in for the same issue in the past but it was not identified at the time)
if they order parts the service dept can’t take me til some time in April to fix it.. not even for wheel bearings…in the meani i’m rd time my 10 year warrenty expired in Oct 2024. Front axil issue( said not bad yet) and rear wheel bearings
The personnel there are nice enough. but it’s not the customer service we are used to.
I had been thinking about trading my car in, but if i can’t get it serviced what’s the use..it is 10 years old, 62,000 has only been serviced by Mazda until last Sept I had to go somewhere else for safety check and oil change because Mazda service couldn’t take me because I was told they are under staffed.
They come right out and tell you so. I believe they are embarrassed by their own lack at the service department . Your problem has now become my problem .. I need to get my car fixed for safety reasons.
2/4/2025
Heather M. VERIFIED CUSTOMER
Always friendly and answer all questions!
1/17/2025
Laura W. VERIFIED CUSTOMER
Thank you!
1/17/2025
Cheryl K. VERIFIED CUSTOMER
Service was done quickly and the staff were courteous and professional.
I recommend big island motors for vehicle servicing.
1/16/2025
Camille M. VERIFIED CUSTOMER
Awesome service as always
1/14/2025
Karen K. VERIFIED CUSTOMER
Service was completed in under 2 hours with Lem Jamie and Alana all very efficient. I was able to get Shuttle with sales person Dean to and from office much appreciated!!
1/14/2025
William C. VERIFIED CUSTOMER
Fantastic people in service and parts...professional and friendly. Couldn't ask for more!
1/10/2025
Allan S. VERIFIED CUSTOMER
Friendly and professional staff. Keep up the awesome work. Thank you. Big Island Motors, Hilo!
1/7/2025
Frank D. VERIFIED CUSTOMER
Went to have a service,oil change and regular service please s airbag indicator on 5 hours later service was done and a part for the airbag is ordered a can’t be done till February 11th Very disappointed
12/19/2024
Ronald B. VERIFIED CUSTOMER
Already got an appraisal, waiting on a new Santa Cruz LIMITED, no body knows when it might arrive??? Please let me know ASAP.
12/18/2024
Barbara D. VERIFIED CUSTOMER
Still need check of intermittent alert signal regarding power steering alert and tire pressure. I filled the tires appropriately, but the alert remains. Tire pressure alert, now more persistent despite inflation and recheck at-home. Office staff, very courteous.
12/12/2024
James K. VERIFIED CUSTOMER
We have had the same problem twice with our 2022 Outback. It took over a month to get seen by a technician. It wouldn’t be so bad if the car didn’t have a beeping noise non-stop after every stop for a few minutes. No on one can stay sane with that noise.
12/12/2024
Beverly H. VERIFIED CUSTOMER
All personnel were extremely pleasant and helpful. The service was beyond what I have been getting from a private provider [different vehicle] at the same price. The price was very reasonable for what I got. And I was pleasantly surprised that there was no pressure to purchase additional products/services [have had bad experiences with other dealers].