Kevin did a great job in understanding the problem, helping to get it resolved, and managing my expectations with regard to how long the job may take. It was a great experience.
3/24/2024
Michael S. VERIFIED CUSTOMER
McGrath wen above and beyond to make sure everything was done correct.
Erin was fantastic.
3/24/2024
Benjamin D. VERIFIED CUSTOMER
Thank you for taking care of me
3/24/2024
Lazaros B. VERIFIED CUSTOMER
Julia, Quintin, and Jimmy were all very friendly, professional, and helpful. Excellent overall experience.
3/24/2024
Karlene N. VERIFIED CUSTOMER
David Cavazos is our service advisor now, after multiple years with other service advisors. He is off to a good start in that he listens well and offers his thoughts in conjunction with the vehicle history and the recommendations from the techs. We would recommend him to our friends.
3/24/2024
Dali G. VERIFIED CUSTOMER
Kevin was friendly and professional. Everything went well.
3/24/2024
Chad B. VERIFIED CUSTOMER
One of the issues I came in for, was not fixed. I could still hear rattling in the same location as outlined in my appointment information. Additionally, I could tell the van was not washed despite being told it would be. Ever since buying my vehicle from McGrath almost 3 years ago, either the car wash did not work, or the service rep did not take care of it.
When I picked up my vehicle yesterday, the rep didn’t hand the front desk any paperwork, and seemed careless.
Still waiting for a call back from the text I sent earlier today.
The only decent part about this service was the technician sending me a video identifying the cause for one of the concern areas.
Please help make this right and be better. I can’t help but wonder what else is being left unattended or looked over, and with my warranty coming up I don’t want to come into my next appointment and then Honda finding things that require fixing, and it inconveniently being past the warranty.
3/24/2024
Joseph L. VERIFIED CUSTOMER
Zach is fabulous representative of your dealership. Simply the best!!
3/23/2024
Jairo G. VERIFIED CUSTOMER
Helpful and friendly interaction. He listened and solved all my questions.
3/23/2024
Adil S. VERIFIED CUSTOMER
Perfect
3/23/2024
Gregory S. VERIFIED CUSTOMER
A breeze. Thanks for the excellent service
3/23/2024
Thomas U. VERIFIED CUSTOMER
McGrath Honda has the very best people persons on staff better than any one else around.
3/23/2024
Kirstin R. VERIFIED CUSTOMER
Quick & professional!
3/23/2024
Rebecca A. VERIFIED CUSTOMER
He was honest and did not try to persuade me to purchase the higher-priced tires.
3/23/2024
Timothy R. VERIFIED CUSTOMER
Noah and JT are excellent representatives of McGrath. Frankly, everyone I met was excellent. New facilities are amazing.
3/23/2024
Michael R. VERIFIED CUSTOMER
Was expecting a loaner but was denied due to my insurance. It would have been nice to know that certain insurance companies weren’t accepted before driving 35 minutes to only be denied a loaner. If you don’t accept certain insurance companies, let the customer know before making appointment/loaner arrangements.