CJ was very knowledgeable about the mechanics of my vehicle.
He was extremely polite and professional in his dealings with me.
Excellent Service
2/10/2018
George R. VERIFIED CUSTOMER
Michael should be taken as an example of how customer service should be delivered in all organizations.
2/10/2018
William S. VERIFIED CUSTOMER
Cj was great. He worked to get us a deal with pricing and explained everything very well. Very professional and courteous.
2/10/2018
Timothy D. VERIFIED CUSTOMER
We were very satisfied with his help and updates.
2/10/2018
Brenda P. VERIFIED CUSTOMER
The service department took care of me this time. I will continue to go back there.
2/10/2018
Bradley K. VERIFIED CUSTOMER
When I got an update on my vehicle, I thought I was told that the service was to be $700. But when I picked up the vehicle, the $700 was in addition to the known $300. Maybe I miss heard, but there was some issue. You send txt msgs all the time, why not send the updated estimate too?
2/10/2018
Maydene J. VERIFIED CUSTOMER
It only took about 1/2 hour and I wasn't feeling very well.they got me out very quickly
2/10/2018
Eliud S. VERIFIED CUSTOMER
It’s been a great pleasure to deal with your service department! Scott and Dan are the most professional & courteous gents I’ve dealt with in a long time.
Thank you & Best Regards
Eli
2/9/2018
Joe M. VERIFIED CUSTOMER
Outstanding customer service by the Mr. Castor he informed me what he recommended and what I needed with no pressure i was very happy i took my vehicle To McGrath in st-charles I will be back
2/9/2018
Robert C. VERIFIED CUSTOMER
TJ very pleasant! He took care of my concerns same day and able to get me a loaner car! Grateful for awesome service!
2/9/2018
Joshua S. VERIFIED CUSTOMER
The repairs seem fine. There was a lack of communication that was not directly CJ's fault. I was disappointed in the fact that it took 20 hours from my first attempted contact to receive a basic status update on my vehicle.
2/9/2018
April S. VERIFIED CUSTOMER
Mike was very helpful
2/9/2018
Natalie H. VERIFIED CUSTOMER
Demonstration of how to use the remote start would have been nice. My tire pressure gauge still read that there was a low tire. But the service in which I came for was great (getting remote start installed) and they washed my car without being prompted.
2/9/2018
Michael W. VERIFIED CUSTOMER
I was very satisfied. I thought everyone I dealt with did a great job.
2/8/2018
James S. VERIFIED CUSTOMER
Mike was thorough. He took the time and explain why services were performed
and what to anticipate in future visits.
I really appreciated his input.
2/8/2018
Charles B. VERIFIED CUSTOMER
When signing off, after the work on my car was completed, I was presented with a $53 dollar bill even though my oil change was covered under the McGrath Advantage program. It took another 10 minutes to print off another bill for me to sign off on the work that was done.
2/8/2018
Richard B. VERIFIED CUSTOMER
As always, the service was done quickly, and the representative I dealt with explained everything they’d be doing, what they found, and how best to take care of the vehicle.