George is honest and I sincerely hope your organization values his services.
6/2/2018
John S. VERIFIED CUSTOMER
Contacted me 3 times to confirm my appointment. Did ask me the nature of my problem. My surgeon contacted me 2 times before my recent procedure.
Had the vehicle there on time, waited 15 minutes to get in the door. 11:00 AM. Was contacted at 2 PM, 3 hours later stating the diagnosis was not started yet. Called at 5 PM stating there was no concrete info as to what the cost would be nor when the car could be ready. Forward to $1,000. later the car was ready to go 27 hours later. If you asked, and I told you that it was an A/C problem, presuming you have only 1 bay available for service, I would expect you to schedule your appointments accordingly. Definitely would no longer recommend McGrath as a 5 star dealer. Maximize your service profits, minimize your customers expectations after 3 contacts to confirm the appointment.
6/2/2018
Jennifer M. VERIFIED CUSTOMER
Great service!
6/2/2018
Linda R. VERIFIED CUSTOMER
I very much appreciate the fine service on my car that your service personnel provide. I have never been disappointed. But everything is so expensive that on a limited income it can be difficult.
Thank you!
6/2/2018
Mark F. VERIFIED CUSTOMER
Excellent service as usual!
6/2/2018
Timothy D. VERIFIED CUSTOMER
Mike made an effort to rectify the situation with my car and explained it completely to me
6/1/2018
Pamela F. VERIFIED CUSTOMER
The service area was very busy when I arrived for my appointment but John greeted me quickly and was very attentive to my thoughts on what was needed for my Honda Civic. He provided me with a lift home as the work would take some time and I didn't want to wait at the dealership. He called promptly when the inspection was finished with his recommendations for service. I was pleased that I didn't have to leave my car overnight. All in all a great job! Thank you!
6/1/2018
Walter C. VERIFIED CUSTOMER
Your Service Department and personnel are outstanding!! I have peace of mind knowing that I can bring my 14-year-old Honda in for any reason, big or small, and be treated with courtesy and most of all honesty. It is always a pleasant surprise to find my Honda has been washed once it is serviced. I am a very happy McGrath Honda Service Department customer!
6/1/2018
Maureen T. VERIFIED CUSTOMER
I was impressed with Daniel’s courtesy and his ability to predict the time frame.
Most appreciative for a job well done!
6/1/2018
David F. VERIFIED CUSTOMER
Awesome service!
6/1/2018
Kerri I. VERIFIED CUSTOMER
Thank you for taking care of my car
6/1/2018
Rebecca S. VERIFIED CUSTOMER
John was awesome and really helped to get my car ready when I needed it. Also, the car looked great when they finished washing it.
6/1/2018
George B. VERIFIED CUSTOMER
Excellent service
In a timely manner
6/1/2018
Kathleen H. VERIFIED CUSTOMER
Alex was extremely helpful!
6/1/2018
Joseph G. VERIFIED CUSTOMER
Wonderful customer service. Thank you!
6/1/2018
Bob P. VERIFIED CUSTOMER
Everything was perfect!
6/1/2018
John S. VERIFIED CUSTOMER
Great service!
6/1/2018
John T. VERIFIED CUSTOMER
Last week I had a 3rd gear trans pressure switch replaced. As part of that service, I was advised the trans fluid also needed to be replaced. Relying on this advise, I assumed the fluid needed to be drained to get access to replace the switch. After I got home, I reviewed by Honda service records & found out I had the trans fluid replaced less than 3500 miles ago. I also found out you do not have to drain the trans fluid to replace the switch. I feel I should not have had to incur another cost for new fluid & advisor should have checked my records to see when new fluid was replaced. If he had, there would have been no need for new fluid & I would not have had this add’l expense. Finally, I spoke with Ruth last Thursday & explained the above. She assured me someone would connect with me but no one has. I get the sense your advertised desire to get feedback on concerns is just empty rhetoric. I believe The cost of the new trans fluid + labor should be reimbursed to me since this is a cost that never should have been incurred.
5/31/2018
Sue K. VERIFIED CUSTOMER
Tj ad George give me the best facts to make good decisions on how to fix my car.
5/31/2018
Kevin M. VERIFIED CUSTOMER
From the prompt attention when I arrived, to processing the maintenance I requested, Mike was attentive, friendly and knowledgeable. During the time McGrath had my car I received updates on the service a call to notify me one of the repairs I was requesting was not necessary. McGrath has been honest, fair and has built a long-term relationship with my family. We have bought 2 vehicles from them so far and schedule all our maintenance through McGrath.