It was a very highly service done by Tarnner Knapp I thank him very much
11/21/2020
Allison M. VERIFIED CUSTOMER
JP is very nice and professional. He kept me updated as I waited and showed me the work when finished to make sure I was completely satisfied.
11/21/2020
Dawn R. VERIFIED CUSTOMER
Amazing customer service! Professional and courteous. The Bob Baker team has taken great care of me!
11/21/2020
Timothy P. VERIFIED CUSTOMER
Great work
11/21/2020
Madison E. VERIFIED CUSTOMER
First of all, I was told by the sales department when I bought my car that my first 2 maintenances would be free which was not the case. Second, when I picked up my car no one told me what services were actually completed. I asked for a car wash and didn’t receive one. I mentioned that the sunvisor clip was broken and was told they would replace it if they had it in stock or order me a new one. It wasn’t replaced and I have no idea if they ordered it or not. Overall, bad communication.
11/21/2020
Susan G. VERIFIED CUSTOMER
Julian is the most thoughtful and professional service representative I’ve ever met. He should be recognized for his excellence.
11/21/2020
Maureen O. VERIFIED CUSTOMER
I love Bob Baker Subaru and have always been very impressed with the people that work for them.
Julian Perez thoroughly listened to my concerns about my vehicle and in my opinion went above and beyond to ensure complete satisfaction in customer service. Bob Baker Subaru has an eye for hiring exceptional people. I will continue to do business with Bob Baker Subaru for all of my vehicle needs and will proudly share my very positive experience with others. I do often get asked in public how I like my vehicle. I'm proud to lead off with my most positive experience overall with trusted Bob Baker Subaru.
11/21/2020
Toni F. VERIFIED CUSTOMER
Erik needs some improvement with his communication style. When I told him my battery needed checking due to my car not starting a couple of months ago, he mansplained why batteries run down in a manner that was so simplistic it was laughable. “If you leave your lights on” . I didn’t. Just one example. There were many. When I questioned if something else may be draining the battery on a 3 yr old car, he said 5 years for new battery was normal. And? Nevermind. Just put in a new battery.
Also, my appt took 3 hours for a general maintenance and new battery. I was told about 90 mins at start for the general maintenance.
11/21/2020
Roberta H. VERIFIED CUSTOMER
Very customer service-oriented and knowledgeable. Explained the servicing that would be completed. Thoughtful and kind!
11/20/2020
Suzanne M. VERIFIED CUSTOMER
Tanner is always great!
11/20/2020
Miles J. VERIFIED CUSTOMER
JP is by far the best service advisor I have worked with at Bob Baker, and I have been a customer there since 2006 through two Foresters!
11/20/2020
Christi M. VERIFIED CUSTOMER
Thank you Tanner! Have a happy holiday!
11/20/2020
Matthew H. VERIFIED CUSTOMER
Job was done well, all of my questions were answered. Colton was great to work with and kept me updated. My car was even clean when I picked it up.
11/20/2020
John W. VERIFIED CUSTOMER
Not at this time, but would consider in the future.
11/20/2020
Judy P. VERIFIED CUSTOMER
Tanner Knapp was very professional and handled everything beautifully.
11/19/2020
Cheryl T. VERIFIED CUSTOMER
Norman Amabile Is always very friendly and helpful whenever I need service.
Norman and his team took care of my concerns and got me in and out quickly.
Obviously we have a choice what kind of car we buy and what dealership we buy it from. Because of the personalized treatment that I received at the service department, I would definitely buy another Subaru from Bob Baker
ThankYou
11/19/2020
Sherree J. VERIFIED CUSTOMER
Colton took excellent care of me and my car! Thank you!
11/19/2020
Sue J. VERIFIED CUSTOMER
Brenden was super polite, friendly and professional.
11/19/2020
Marilyn K. VERIFIED CUSTOMER
Joseph Phillips was professional, personable and efficient. He is a very capable individual.