I understand that the solution to my issue (bad check valve in the driver side windshield washer tube) was an “outlier” and apparently unique in your experience, I feel it shouldn’t have taken over 3 hours to resolve, especially since (a) I was waiting in the lounge, and (b) the technician stopped working for lunch. Zach and another tech finally had to step in and solve the problem. This isolated incident won’t stop me from using your service facility again for both my 2019 Subaru’s. Zach was very personable and did what he could to resolve the problem, I was disappointed though that the original tech stopped for lunch with a customer waiting.
11/12/2020
Lana J. VERIFIED CUSTOMER
Very courteous and quick service
11/12/2020
Julio R. VERIFIED CUSTOMER
Best service I ever had, Zack was A1
11/11/2020
Carlos E. VERIFIED CUSTOMER
Everything was very well done by Subaru I was very happy thank you
11/11/2020
Charles T. VERIFIED CUSTOMER
I had a great experience. Tanner Knapp went above and beyond. He had great communication and great knowledge about my car. I will be back!
11/11/2020
Kamran K. VERIFIED CUSTOMER
Great service department and very professional service staff
11/11/2020
Kayla M. VERIFIED CUSTOMER
They broke something in my car during the service and would not buy me a new one so I demanded a refund for my service so I could afford to buy what they broke and they refused to help me. They said it is not a Volkswagen product so there is nothing they can do about it. My job relies on what they broke and I cannot work without it. I am extremely disappointed. I WILL NOT be going back to a Volkswagen dealership ever again. General manager was very rude and would not listen to anything I had to say. Never had anything like this happen to me...
11/11/2020
Emma H. VERIFIED CUSTOMER
Bobby was friendly, helpful and prompt. Awesome service.
11/10/2020
Kim T. VERIFIED CUSTOMER
Friendly. Answered all my questions. Had car ready and washed when he said he would.
11/10/2020
Mark C. VERIFIED CUSTOMER
Zach was very knowledgeable and communicated the process the whole way through.
11/10/2020
Debra R. VERIFIED CUSTOMER
Erik was friendly and safe. He promised the car would be done in less than 2 hours and it was done as promised.
Very happy with Subaru!
11/10/2020
Nancy D. VERIFIED CUSTOMER
You at Bob Baker Subaru have the BEST service dept in the whole world!
Zach deserves the “Best of the BEST award for Service Tech
Norm and his wonderful assistant deserve the “Best of the Best Service Dept Managers’ awards.
They make Bob Baker Subaru the Can-Do group that you are for people like myself who love our Subaru’s and know that what seems scary to us when it has a little hiccup, is always solved -big or small- and with a smile too,!
Thank you all, and especially to Norm’s Team in Service Dept
P.S. though I am moving out of area, I ‘m not moving to anyone else but staying with Zach for the Best of the Best Service Tech, No matter the distance. I’m coming to Bob Baker Subaru !
11/10/2020
Levi D. VERIFIED CUSTOMER
Zach always makes my experience better every time I come to Bob baker. Zach and Norman are the reasons why I keep coming back
11/7/2020
Megan C. VERIFIED CUSTOMER
Zach was great! He was very informative about Subaru service which was very helpful with my being a new Subaru owner.
Also, Jaime was very helpful in getting me started and letting me know what all of my options were. I was scheduled quickly, the turn around was quick and everyone I came across was kind and helpful. I will be coming back to Bob Baker!
11/7/2020
Mia M. VERIFIED CUSTOMER
Julian was so kind and did a great job servicing my vehicle. He was so pleasant and gave the best recommendation for my vehicle.
11/7/2020
Mary B. VERIFIED CUSTOMER
Erik was very polite and friendly.
11/7/2020
Romulo F. VERIFIED CUSTOMER
Great people to work with
11/7/2020
Tonia H. VERIFIED CUSTOMER
Brendan and team were awesome! I really appreciate your service department! Thank you ???? Tonia H