We greatly appreciate the ease of obtaining service and the good communication.
9/23/2020
Daniel L. VERIFIED CUSTOMER
Brenden took career of me shortly after I arrived and followed up on my concerns. My car was ready at the time it was promised. Great job! Thanks.
9/23/2020
Ashley P. VERIFIED CUSTOMER
The shuttle needs to come back. This not being available is pretty ridiculous in my opinion. Viruses have been around for thousands of years. Let’s get back to normal here people. You can take an Uber/Lyft the shuttle should be available
9/23/2020
Tonna C. VERIFIED CUSTOMER
He was really nice!
9/23/2020
Chris S. VERIFIED CUSTOMER
All of the staff were very friendly and extremely helpful and I can tell that they were very very busy so I appreciate the great customer service
9/23/2020
Charles O. VERIFIED CUSTOMER
Service agency was very professional and went beyond the call to help get my car delivered after washing. Very thankful to him.
9/23/2020
Alda L. VERIFIED CUSTOMER
Was very happy with him
9/23/2020
Juan R. VERIFIED CUSTOMER
Tanner is THE MAN! Exceptional .. and I mean...EXCEPTIONAL CUSTOMER SERVICE! Give this man a raise.
9/23/2020
Liz S. VERIFIED CUSTOMER
Love taking my car to Bob Baker VW for service! Thank you, Bobby, for making it so easy! You all are so courteous and professional.
9/22/2020
Jacqueline B. VERIFIED CUSTOMER
Chad was very friendly, helpful and informative!
9/22/2020
William S. VERIFIED CUSTOMER
I have Owned Mercedes, BMW, Acura and other brands of vehicles in my life so I have come across many service writers. He is very courteous and explained what was wrong and how it was fixed. He told me that if I had any other questions or concerns to call him personally at work. He may be one of your younger service writers but he is certainly on the right track on how to treat your customers
9/22/2020
Elisabeth F. VERIFIED CUSTOMER
Colton was polite and courteous and clearly communicated. He was friendly and professional.
9/22/2020
David N. VERIFIED CUSTOMER
Me. Knapp was very professional and advised me of my next service that will be needed and explained what it entailed.
9/22/2020
Jammie S. VERIFIED CUSTOMER
Julian was awesome. Very personable and a pleasure to work with.
9/22/2020
Alice H. VERIFIED CUSTOMER
The Representative was nice and knowledgeable of his job. We always get great service here at Bob Baker’s in Carlsbad. Thanks again!
9/21/2020
Don E. VERIFIED CUSTOMER
Reception was good and service was complete Ed on time .
9/20/2020
Susan A. VERIFIED CUSTOMER
Tanner was super helpful! Answered all my questions & explained things to me in a straightforward, easy to understand way. I enjoyed working with him!
9/20/2020
Rebecca S. VERIFIED CUSTOMER
One minor thing... I mentioned that my steering becomes loose or wobbly at 70+ mph. Instead of saying you’ll have to schedule a maintenance service for that because you’re too busy, just look into it. People who come to Subaru and stay with Subaru are there for a reason. You guys are entrusted with the safety of our families. My wife and I are very confident with both dealers and service techs at BobBaker Subaru. Don’t throw that away. Even a little reassurance that everything will be okay would be a 100% better. Anyways, everything else works great. Feels like it did when we first bought it. Ty!
9/20/2020
Rosanna Y. VERIFIED CUSTOMER
Excellent service.
9/20/2020
Richard T. VERIFIED CUSTOMER
Great job! Great experience. I miss the car washes. ???? But great job guys.