Zach is just the best! As always, it was a pleasure to work with him on my car’s issue.
10/1/2020
Mark T. VERIFIED CUSTOMER
Great job
10/1/2020
Jose B. VERIFIED CUSTOMER
Keep up the good work.
10/1/2020
Bruce K. VERIFIED CUSTOMER
Colton was very polite, wonderful experience.
10/1/2020
John L. VERIFIED CUSTOMER
Erik was the best. He worked with my wife day one and me day two. Personally did the work day two. He makes your shop better.
Thanks
10/1/2020
Kim Y. VERIFIED CUSTOMER
Erik was very courteous and had an estimate prepared for my brake job for my next scheduled service.
10/1/2020
Haley D. VERIFIED CUSTOMER
Tanner is great
10/1/2020
Kaitlyn M. VERIFIED CUSTOMER
Erik greeted me as soon as I pulled into the service station. He was very thorough in explaining the items being serviced today and even prepared me for what to expect for my next service. The whole experience was very pleasant.
10/1/2020
Katrina D. VERIFIED CUSTOMER
There were multiple customer service breakdowns. 1. I had to call twice (after leaving messages) to make an appointment. 2. The price quoted on the phone was 1/2 what was quoted when I dropped off my car for a STANDARD service. 3. Despite telling my customer service person I was waiting I did not receive a phone call or text telling me my car was done. He quoted 10:30. I showed up at 10:50 to ask if car was done. I did finally receive a text around 4 pm.
The maintenance was done correctly and each one of these customer service issues was not a problem if taken separately. But combined, it feels like Bob Baker needs to smooth over some rough edges. It is very displeasing to pay double a quoted price for a standard mileage service.
10/1/2020
Joey R. VERIFIED CUSTOMER
Brenden was professional and friendly. Delivered vehicle at promised time.
10/1/2020
Donna B. VERIFIED CUSTOMER
I have always been satisfied with service at Bob Baker’s.Employees are always courteous and helpful.
10/1/2020
Brenda R. VERIFIED CUSTOMER
Tanner was friendly, but overall not satisfied with overall customer service received. I scheduled an appointment for 1:30PM, I was suppose to be going in for something quick and simple. I did not get my car back until 3:30PM. I kept seeing people arrive before me and leave before me- very disappointed. I received a text message letting me know my car was ready sometime around 2:30pm. I went to go see Tanner right after receiving it , told me to wait 5minutes and he’d go get it. Almost an 1/2 hr later I went back and he thought I had left! He seemed very distracted and overall not focused. Was very hesitant to come to this location. Not sure I will be returning.
10/1/2020
Connie S. VERIFIED CUSTOMER
Excellent
9/30/2020
Sandra C. VERIFIED CUSTOMER
Thank you
9/30/2020
Dianne L. VERIFIED CUSTOMER
Eric was Efficient, polite and friendly! Every thing I expect from good service! Thank you!
9/30/2020
Anna I. VERIFIED CUSTOMER
Thank you
9/30/2020
Jake S. VERIFIED CUSTOMER
Zachary was awesome.. extremely knowledgeable and professional! I truly appreciate his assistance.
9/30/2020
Come R. VERIFIED CUSTOMER
Zachary Was exceptionally helpful. Honestly I had a much better experience than with the services where I went to kearny Mesa