Worst experience I ever had purchasing a car. Given bad information in regards to time to do assessment of car, financing took almost two hours! I brought my car in for a oil change and to purchase my leased Outback. My appointment was for 9:15am I arrived at 9:00am. I finished my paperwork to purchase the car at 5:00 pm. I was the last customer in the building. Your finance guy was great, even he could not believe how long I was there. Nobody really took responsibility. What a shame, I thought you ran a better operation that’s why I came to ban Baker. Not even close. On a scale of 1-10 I would rate my experience a 1.
10/3/2020
Valerie S. VERIFIED CUSTOMER
JP was very efficient and helpful. When a problem occurred with the service on my Subaru he jumped right in and took care of it quickly
10/3/2020
Elsie C. VERIFIED CUSTOMER
Brenden is an asset to BBVW. VERY Pleasant young man.
10/3/2020
Jeri-Lee H. VERIFIED CUSTOMER
JP was very efficient providing good service. He answered a myriad of my questions with knowledge & politeness. He was able to provide the Covid service I requested - drop off/pick up with social distancing & mask. This was greatly appreciated!
On the other hand... the girl who answered the phone was not polite. She was curt and had little if any manners. It would be profitable for her to take a class on etiquette & good service to customers.
10/3/2020
Sonia G. VERIFIED CUSTOMER
Will was great! Was super helpful and patient. provided great service!.
10/3/2020
Kay M. VERIFIED CUSTOMER
Tanner is usually my service provider and he always is super helpful and efficient. I drive up to Bob Baker from San Diego because the service is always the best.
10/3/2020
Jansen B. VERIFIED CUSTOMER
Radio/media center failed two hours after I picked the car up. GPS/map was totally erased. Auto head lights didn't work. Really disappointed with the service.
10/3/2020
Daniel S. VERIFIED CUSTOMER
Thank you to the Bob Baker Subaru in Carlsbad California for keeping our car in good shape ready for our new adventures
10/3/2020
Christy B. VERIFIED CUSTOMER
Tanner handled everything professionally and efficiently as usual.
10/3/2020
Justin M. VERIFIED CUSTOMER
Professional, as always
10/3/2020
Karissa N. VERIFIED CUSTOMER
I have gone back to this dealership twice now and Zach has helped me both times. He is amazing at what he does and he deserves recognition for his outstanding customer service skills. Zach goes above and beyond all the while explaining everything to me with out judgement. I’m beyond satisfied with my service at Subaru.
10/3/2020
Shannon E. VERIFIED CUSTOMER
Tanner is amazing!
10/3/2020
Walter A. VERIFIED CUSTOMER
Very professional and friendly service.
10/3/2020
Irene P. VERIFIED CUSTOMER
Waited 14 minutes to be checked in with no one waiting but me. Text messages went to my husband at home and not to me waiting. Told Colton I would be in the outside waiting area but he forgot so waited longer than needed.Nice car wash.
10/2/2020
Kaity D. VERIFIED CUSTOMER
I am horrified by all the events of my experience. My car is still messed up and I will be taking it to another shop. Thanks for taking my money.
Highly dissatisfied, do not recommend!
10/2/2020
Marilyn J. VERIFIED CUSTOMER
Tanner is wonderful. It’s a pleasure doing business with him.
10/2/2020
Jane Z. VERIFIED CUSTOMER
Julian Perez is the best, because of Julian I will be buying my next car from your dealership. My family and I have purchased 5 cars from Irvine Subaru but never again. The service at your dealership was like night and day because of Julian. Thank you for an excellent experience! Jane Z
10/2/2020
Mark M. VERIFIED CUSTOMER
Efficient, factual, no nonsense. I like JP!
10/1/2020
Alejandro G. VERIFIED CUSTOMER
Great service!
10/1/2020
Kellie S. VERIFIED CUSTOMER
Great service by Tanner and the other guy who helped him when I picked up the car. Thank you!