Brenden went out of his way to service my vehicle needs.
He even came in on his day off to make sure I was taken care of.
I would definitely recommend Bob Baker Volkswagen to my family
and friends.
9/15/2020
Jeffrey M. VERIFIED CUSTOMER
Very good customer relations and service.
9/15/2020
Alda L. VERIFIED CUSTOMER
Excellent attention! Discovered cause of failure to ignite was due to worn out lightbulb in rearightbulb. Thx for very good attention. All is well! Vivian Lewis
9/14/2020
Bienvenido G. VERIFIED CUSTOMER
Good and respectful service are always provided in every service visit.
9/14/2020
Michael C. VERIFIED CUSTOMER
OUTSTANDING Service Joseph.
Thank You
9/14/2020
Donna W. VERIFIED CUSTOMER
None, all GOOD and Zach was very accomodating and personable. THANKS
9/13/2020
Douglas R. VERIFIED CUSTOMER
First time using your dealership. Purchased the car from Irvine Subaru.
Let me say that JP was great.
However, when I ordered the part for my car (trailer hitch) I was only quoted the price of materials, NOT labour. My SUPRISE when JP told me on arrival for the appointment (not prior to arrival) that it would be 3x my expectation.
I agreed to proceed - but reluctant of what other new adventure was next.
Unfortunately, we discovered on the way home a new "Rattle" - so I called JP and have scheduled a return visit to check for the source. My only assuption is, new hitch, new rattle, equals problem. However, I have to take another valuable day to travel to the dealership. I hope we can resolve this quickly.
Please assure that your parts department is anticipating the customer need when I say I need it installed that the price should be advised in advance. It becomes a package price when combining parts and labour. Apparently I am not the first customer that has the surprise on arrival.
Douglas R
9/13/2020
Howard S. VERIFIED CUSTOMER
Tanner and his staff always do an excellent job. Always professional!
9/13/2020
Janet K. VERIFIED CUSTOMER
Bobby did a great job keeping us informed and we remain pleased with the Bob Baker VW service team (Subaru folks are great as well ????????).
9/13/2020
Carl E. VERIFIED CUSTOMER
Bobby is the best, he always helps us problem solve the Van.
As usual he goes above and beyond.
9/12/2020
Chris Z. VERIFIED CUSTOMER
Great experience working with Joseph, efficient, knowledgeable, courteous and fun too!
9/12/2020
Dianne G. VERIFIED CUSTOMER
Thank you. Happy to be safe again
9/12/2020
Jonathan S. VERIFIED CUSTOMER
For some reason I had to call multiple times per day to get a hold of someone in service. It constantly went to voicemail, and voicemails were not returned. Once I managed to get through, the staff was great.
9/12/2020
Paul D. VERIFIED CUSTOMER
Colton is great! I appreciate that he listens to all of my needs for my car
9/12/2020
Nichole K. VERIFIED CUSTOMER
Supposed to have the car washed and it was not.
9/12/2020
Christine T. VERIFIED CUSTOMER
Julian always does a great job taking care of my car, and he is very professional and friendly.
9/11/2020
Gary D. VERIFIED CUSTOMER
Was in and out quickly. Appreciated that because I had another appointment,
9/11/2020
Virginia M. VERIFIED CUSTOMER
I was very satisfied however I requested a car wash and did not receive it. I realize everyone was very busy just wanted to add that comment
9/11/2020
Ryan T. VERIFIED CUSTOMER
Colton is friendly and informative. Kept me in the loop and responded to any questions I had. Highly recommend!
9/11/2020
Clyde G. VERIFIED CUSTOMER
Bobby is an outstanding employee and does a great job representing your company. He truly is a tremendous asset.