Shuttle being gone stinks, but relying on
Me to Uber back and forth is also not great given limited availability with Uber and surge pricing middle of the day. Would cost me more to get to and from dealer (and I live 2 miles away) than cost of visit. Consider dropping vehicle at customer house, especially if you want me to lease another one
9/11/2020
Brady M. VERIFIED CUSTOMER
I had a pretty bad experience with everything going wrong. Chad did a great job
9/11/2020
Karen B. VERIFIED CUSTOMER
JP is the BEST Service advisor, he always takes care of me and my car, He gives me the advice I need to keep my high mileage car running and I feel very safe and trusting with him. It feels like I’m coming to see a friend every time I come in and have him as my advisor. Subaru is so fortunate to have him!!
9/11/2020
Kathleen B. VERIFIED CUSTOMER
Car went in with a problem and came out with a new problem.
9/11/2020
Isaac L. VERIFIED CUSTOMER
Bobby Reynolds provides excellent customer service from the first phone call I made. I am a customer who has a completely different situation to most customers, as I travel over 100 miles to take my vehicle in to Bob Baker Volkswagen. This appointment dealt with a tire issue, so I contacted my local Volkswagen dealership and received very bad customer service at a point where they told us they did not know of our All State extended warranty and we should contact the dealership we bought our vehicle, in other words refused to provide us service. That lead us to contacting Bobby who during that phone call moved forward and scheduled us in right away and provided us with all of our vehicles needs. His efforts were greatly appreciated!
9/11/2020
Angela L. VERIFIED CUSTOMER
Thanks for your help!
9/11/2020
Robert O. VERIFIED CUSTOMER
JP rocks and we are happy he is our service rep
9/10/2020
Steven K. VERIFIED CUSTOMER
He was very helpful. He took me under his wing, immediate upon my arrived I had a weird issue with the loss of power while accelerating the car in Carlsbad on Saturday late morning. He checked the car engine gauges, took the car fora test drive, but was unable locate a problem. I appreciate the thorough job they did inspecting the car. I now feel safer driving it. So I thank Joseph Phillips for his officious care.
9/10/2020
Roberta M. VERIFIED CUSTOMER
Great service.
9/10/2020
Susan M. VERIFIED CUSTOMER
Colton is a super polite guy ! He kept me informed. Colton is very easy to talk to a good communicator ????
9/10/2020
Anne H. VERIFIED CUSTOMER
Chad took excellent care and explained everything that was going on with my service. He provided such great customer service!
9/10/2020
Libby M. VERIFIED CUSTOMER
Bobby, the service person who took care of us was very helpful and excellent.
9/10/2020
Sheryl M. VERIFIED CUSTOMER
Loaner car was excellent, feel in love. We are hoping to get another subaru which is the ascent in the near future.
Thank you
Joseph very helpful with our service
9/9/2020
Trevor B. VERIFIED CUSTOMER
Very nice guy, good customer service
9/9/2020
Jennifer G. VERIFIED CUSTOMER
Fast quality service
9/9/2020
Loretta V. VERIFIED CUSTOMER
Very happy with the service, one thing though. I changed my name legally so I don’t know why in your system it’s still showing up as my old name. Makes visits there a little uncomfortable.
9/9/2020
Brendon T. VERIFIED CUSTOMER
Julian clearly answers questions. Thanks
9/8/2020
Pamela R. VERIFIED CUSTOMER
A wire needed for wireless charger was not available so I will have to return for that to be installed