Thomas was very professional and took care of me and all my needs and answered any/all question i had
9/11/2018
David S. VERIFIED CUSTOMER
Ryan was very professional, he even texted me to see they could do anything else for me, I was very satisfied with my experience
9/11/2018
Fermin F. VERIFIED CUSTOMER
Thomas always provides us with great customer service. I appreciate his thoroughness follow up.
9/11/2018
Joseph Ivan. VERIFIED CUSTOMER
I had a coupon for a free car wash with any service purchase and when I picked up my truck at quick lane it was not washed. I did show the coupon when I left my truck and I saw the cashier write it down in the order.
9/9/2018
Keith F. VERIFIED CUSTOMER
Thomas is excellent
9/9/2018
Lisa P. VERIFIED CUSTOMER
Javier and all the staff at Raceway Quick Lane are fabulous
9/9/2018
Conrad G. VERIFIED CUSTOMER
Great customer service and informative.
9/9/2018
Jim B. VERIFIED CUSTOMER
Well done verry satisfying
9/8/2018
Spencer W. VERIFIED CUSTOMER
Excellent job! Lost my wheel lock key and they didn't have the right size so they ordered one that fit my truck to get the job done. Thank you everyone at raceway ford.
9/8/2018
Alina V. VERIFIED CUSTOMER
I’m satisfied with the job completed on my car, but here’s some notes about my experience of checking in and out. I’ve been there before, and last time we determined the number on file was not correct so I had it changed. This time when I gave my phone number it was the same issue- why was it not updated last time? Also, when I left last time I was told I had $12 credit on my account that I could use for the next time. So this time I wanted to use it. Instead of being told I had a credit, I had to ask about it and was told “let me check on that for you.” Part of the process of checking in should be the rep telling the customer how much rewards is available for use on that transaction.
9/7/2018
Shahin G. VERIFIED CUSTOMER
Thanks Anthony, thanks for your help.
9/7/2018
Anthony M. VERIFIED CUSTOMER
We remember being given two free oil changes when we purchased the new Edge...my wife had to pay today?
John W. said it was all in the computer?
Are we mistaken?
9/7/2018
Luis H. VERIFIED CUSTOMER
Clearly described process and explained pricing. Great customer service!
9/7/2018
Daniel B. VERIFIED CUSTOMER
Thanks Ryan, you're very professional.
9/7/2018
Steven S. VERIFIED CUSTOMER
Alan Leon was very helpful and kept me informed on what my c max needed thank you raceway Ford
9/7/2018
John R. VERIFIED CUSTOMER
Service was great as usual, Javier & Thomas are excellent service advisors. Thank you again for taking care of our vehicles need.
9/6/2018
Jack L. VERIFIED CUSTOMER
Staff and service was great. Car wash was horrible. Left it dirty on the outside.
9/6/2018
David S. VERIFIED CUSTOMER
Mike was very professional, and they got me out of there quickly
9/6/2018
Ralph P. VERIFIED CUSTOMER
Mike was not the problem and went out of his way to take care of me. In a nutshell, I ordered a part for my truck. Was called by parts on Friday and told it was in. I ask if I could come in tomorrow and get it installed. I was told to come in Tuesday morning since Monday was a holiday. Showed up Tuesday and service said they were appointment only. Earliest was in a week at a time I couldn’t make. It was only 2 bolts holding the part on. They said they couldn’t help me. Which is fine because it’s getting time for a new vehicle and customer service is important. Well I took it over to mike and he was able to get it installed while I waited along with my sensor light. Thank you mike for taking the time to give good customer service. And thank you to the mechanic who was able to change a part held in by two bolts without making it seem like you are installing a new transmission and maybe could get to it in a week.