After we picked up the car, we had the engine die on us over 18 times before we got home. We brought the car back to WHH the next morning and a mechanic popped the hood, and quickly noticed that a hose was loosened accidently during the performance of Recall 19-030,
Tahata drivers side airbag inflater. He plugged the hose back in, took the car for a quick test drive, and told us that it drives like a Honda. We totally agree. Thank you, the ride back to home was beautiful.
4/24/2019
Harry F. VERIFIED CUSTOMER
Darryl got my car done one day sooner. Thank you!
4/24/2019
Robert W. VERIFIED CUSTOMER
He was very friendly cooperative and helpful. Much appreciated. Thank you
4/24/2019
Clifton G. VERIFIED CUSTOMER
Darryl did a great job. He gave a good timeline for the competition of all the work done on my truck.
Thanks
4/24/2019
Joseph C. VERIFIED CUSTOMER
Austin as well as the whole team in Honda delivered the best possible customer service I've ever experienced. West hills Honda will forever have my business, and in my opinion the best dealership I have ever come across. Thank you!!
4/24/2019
Caroline B. VERIFIED CUSTOMER
I am a fan of your service department. I drive a long ways to get my service done and it is worth it.
4/24/2019
Gertrude B. VERIFIED CUSTOMER
All personnel very personable and thorough and don't push you if not able to do a repair they suggest needs done. They're very courteous and professional.
4/24/2019
Beverly S. VERIFIED CUSTOMER
I always have a problem there.. Over 3 hours for a service because something always goes wrong.. Have had a problem almost every time!
This was my last service with my purchase package.. I said that I would never come back!
Mike the service manager has offered to comp me one more service to show me it doesn't take 3 hours and will be problem free.
I'm willing to accept that offer.. would love for the next time to be just that..
Thanks
By the way at Austin is terrific!
4/24/2019
Linda L. VERIFIED CUSTOMER
Austin was very courteous efficient and explained everything to my satisfaction as always West hills Honda is the go-to place for my car
4/24/2019
Marc M. VERIFIED CUSTOMER
Yes James was able to get me through the 60k service in a couple hours when it normally takes a half day.
4/24/2019
David L. VERIFIED CUSTOMER
Very pleasant and polite and I was always updated and what was found and how long it would take. I have always brought my 2001 CRV for all maintenance and repairs and have never been disappointed
4/24/2019
Joan R. VERIFIED CUSTOMER
Jarrett was great and kept me updated every step of the way. Thank you best experience I’ve had at west hills.
Thank you
4/24/2019
Leonard C. VERIFIED CUSTOMER
It is just like it should have come out of the factor.
4/24/2019
Richard G. VERIFIED CUSTOMER
James was very helpful and kept me informed of any developments from mechanics.
4/24/2019
Melissa W. VERIFIED CUSTOMER
Jarret is a really great guy, so pleasant and knowledgeable. Can’t wait to come back for my service needs.
4/24/2019
Tracey G. VERIFIED CUSTOMER
N/C
4/24/2019
Mark M. VERIFIED CUSTOMER
Still waiting for my callback that was due Monday...fell undone work from Thursday....from undone work from November!!!! All time low for you West Hills Honda. I’m on vacation this week. Monday when I’m back we start to spar....Facebook, Yelp, Google Business....the war is on...How dare you return my car to me more broken than when I dropped it off and seriously not bother to think I deserve a call from your management.
4/23/2019
Joseph B. VERIFIED CUSTOMER
Great service! Good coffee!
4/23/2019
Diane F. VERIFIED CUSTOMER
Cameron was friendly ,personable, yet efficient . Only complaint I have is I had my lights set up to turn off automatically , hi-beam too,but now I have to turn off my self. I’m not good with reading instructions and resetting. I know that is not Cameron’s fault but perhaps can advise those that work n cars to leave settings as customer has them.