I was not contacted when my vehicle was complete I sent a text and there was no response. I called and was on hold for 20 minutes and then the person I finally spoke to ( I think it was the service manager) couldn’t give me an answer and said he would check as soon as he finished what he was doing then call me back. A half an hour later he hadn’t called, this was at 4pm and I was told it would be done around 2 pm. Finally I called again and after 10 minutes a service technician was able to tell me it was ready for pickup. The dissatisfaction comes from the lack of informing me and the hassle I had to go through in order to receive the simplest information.
5/16/2019
Mary S. VERIFIED CUSTOMER
Thank you, very friendly & courteous, was done sooner than expected. Thank you again, love my CRV
5/16/2019
Arnie B. VERIFIED CUSTOMER
Excellent customer service by Brett!!
5/16/2019
Kyla H. VERIFIED CUSTOMER
Your staff have great customer service
5/15/2019
Lindsay Z. VERIFIED CUSTOMER
Friendly and efficient service. Very happy with the service we received. Thank you!!
5/15/2019
Jennifer H. VERIFIED CUSTOMER
Thank you!
5/15/2019
Larry P. VERIFIED CUSTOMER
I was completely satisfied with my latest visit for service on my Element. I’ll be back again.
5/15/2019
Jon D. VERIFIED CUSTOMER
Very nice and helpful.
5/15/2019
Jordan B. VERIFIED CUSTOMER
I am disappointed that it took this long for the service department to find these problems with my vehicle. I am also disappointed these issues were not brought to my attention when I bought it.
Alternatively, I have to have another repair done that requires me to pay for a second alignment to my car despite the fact that I just paid for one not too long ago. Why was I not told about the issue with my compliance bushings during my last service while I was getting an alignment? I wasted $80 cod an alignment that will have to be done over again. This is not Autsin’s fault though.
5/15/2019
Carolyn A. VERIFIED CUSTOMER
Very efficient
5/15/2019
Lee K. VERIFIED CUSTOMER
Took extra care to answer my questions thoroughly
5/15/2019
Matthew H. VERIFIED CUSTOMER
The final bill was a little confusing. One filter was $59.99 while the other was quoted online at $39.99. However the $39.99 was a little bit which Mr. Jim explained and that is understandable. However with the Costco coupon it looked as though I had paid just the same without the coupon. I could be wrong though. Jim was great and didn't oversell nor try to rush it. The service was done very quickly and any future service was explained.
5/15/2019
Joy S. VERIFIED CUSTOMER
Very nice guys
5/15/2019
Roberta T. VERIFIED CUSTOMER
I was a bit disappointed that it would take so long to diagnose a automatic highbeams problem that I could not get it done and will have to take it back. I was not told to beforehand that it would take that long. Otherwise, the service was excellent.
5/15/2019
Nancy D. VERIFIED CUSTOMER
Excellent service as always! Thank you Cameron!
5/15/2019
Patricia R. VERIFIED CUSTOMER
Friendly and polite. Told me what to expect and was spot on.
5/15/2019
Anita H. VERIFIED CUSTOMER
I went to the service department last week without my car to ask questions about my extended warranty. I had a bubble in the sidewall of a tire after I got a nail
In it. Don’t know who I talked to then but he clearly didn’t want to be bothered with me. I took my car in today and I was told they found no bubble in the sidewall. I’m hoping the tire is safe.
5/15/2019
Deborah H. VERIFIED CUSTOMER
He was as very polite. I felt bad for him because he was so sick. I’m sorry he wasn’t able to take sick leave.
5/15/2019
Cindy M. VERIFIED CUSTOMER
Darrell said I could call and ask him any questions that I have concerning my 2016 HRV. Also said I could make my next appointment with him and gave me his business car. First time this has happened to me from any dealer service department.
Cindy