Jason was great. Friendly, polite and explains stuff really well. I just don’t appreciate that West Hills tries so hard to upsell services that aren’t necessary. Not Jason’s fault. That’s just the culture at West Hills and I wish I had another local option.
6/18/2019
Lynda E. VERIFIED CUSTOMER
Nancy was very professional. She knowledgeable about my car and could answer any questions I had. My time spent at the dealership was pleasant and I appreciated the free coffee. I was told that it would be about an hour wait due to the amount of customers there however 20 minutes later my car was ready. Thanks for everything. I love my HRV.
6/18/2019
Delmas W. VERIFIED CUSTOMER
Thanks for taking me on short notice. I own a Ford, I trust West Hills Honda Service Department!
6/18/2019
Jacquie C. VERIFIED CUSTOMER
Jared was great. Professional, great communication and all. I was surprised that I did not get the complimentary vacuum. But thank you for the free drink.
6/18/2019
Samuel H. VERIFIED CUSTOMER
Cameron was great.
6/18/2019
Renae C. VERIFIED CUSTOMER
Nancy was very friendly,knowledgeable and efficient.
6/18/2019
Tom P. VERIFIED CUSTOMER
Nancy was very pleasant and service team completed the service within the timeframe that Nancy had promised which was greatly appreciated
6/18/2019
James B. VERIFIED CUSTOMER
Great service!
6/18/2019
James B. VERIFIED CUSTOMER
Patrick was helpful, polite and efficient!
6/18/2019
Danielle P. VERIFIED CUSTOMER
Austin was amazing, but it seems like you guys can NEVER not mess something up. Ever time i go there, you guys seem to forget something, EVERY TIME!!!
6/17/2019
Patricia F. VERIFIED CUSTOMER
Patrick was excellant at keeping me informed on the progress of my service and any hiccups that came along. All matters were reconciled in a timely fashion and all was great!!
6/17/2019
Laurie W. VERIFIED CUSTOMER
It took 2.5 HOURS for a scheduled oil change! Also, I requested when I made the appointment that the seats be cleaned (I purchased the extra fabric protection), but I was told that you guys didn’t have time for that, and that I needed to have a detail shop do it. I don’t think the fabric protectant was ever applied to the seats, as I’m constantly cleaning water marks from the seats. I asked her to look at my records to see if it was indeed applied, and she
just blew it off. I’ve been so disappointed with the service department at West Hills.
6/17/2019
Fred H. VERIFIED CUSTOMER
Cameron was very professional and I found that Sundays seem more pleasant than regular weekdays. Had I known there was service on Sundays I would have made an appointment a long time ago since my work hours are not convenient with business hours.
6/17/2019
Richard K. VERIFIED CUSTOMER
Great service experience.
6/17/2019
Robert W. VERIFIED CUSTOMER
Every experience has been so horrible with your service department, we went and traded in the vehicle with another dealership. We will be contacting you shortly to cancel our service warranty.
6/17/2019
Tracey W. VERIFIED CUSTOMER
Nancy was able to,efficiently het my service done and arranged for,rental car,to handle an unexpected 45K service.
Also was efficient at getting checkout processed.
6/17/2019
Kurt K. VERIFIED CUSTOMER
Did a great job
6/17/2019
Lerma B. VERIFIED CUSTOMER
oil change was not perform, the meter still indicate 50% and the sticker still the same. also, it looks like l still feel the vibration when descending at least 40 % vibration impact. my appointment actually is for oil change and tires replacement was just a quote that ends to purchasing newt tire’s. Pls. Advise. I paid $1013.00 that includes tires, alignment and prepaid oil changes.