I appreciate that Jarret did what he could to get me out of the dealership on time. I would have appreciated updates earlier in my stay. I felt I had to seek him out when looking for updates.
7/11/2019
Ellen T. VERIFIED CUSTOMER
James was awesome! He squeezed me in for an oil change at the last minute, which was great since I live 50 miles away. He was also very friendly..
7/11/2019
Christina W. VERIFIED CUSTOMER
Austin is super friendly, professional and made me feel so welcome and taken care of. He made sure I had time to get my free drink, personally took me to get my rental and called me to inform me of service recommendations and also when my car was done. A+ service
7/11/2019
Alexander B. VERIFIED CUSTOMER
Thanks for making it painless!
7/11/2019
Douglas G. VERIFIED CUSTOMER
James was patient and helpful during a stressful situation. Thank you!
7/11/2019
Ed G. VERIFIED CUSTOMER
Brett was personable upbeat and positive and represented your brand like a pro.
Customer service is key and every time I’ve been at your dealership I’ve been shown the upmost respect and curtesy .Well done ! Ed G
7/11/2019
Theodora B. VERIFIED CUSTOMER
Very helpful and informative explained everything
7/11/2019
Margaret S. VERIFIED CUSTOMER
Very informative
7/11/2019
Michele M. VERIFIED CUSTOMER
Darryl was great, however, when I picked up my vehicle and got inside, the air conditioner was turned on full blast, the radio was on and tuned to a different station. Is this usual practice?
7/11/2019
Dorothy R. VERIFIED CUSTOMER
The maintenance service was fine. Navigating the
West Hills complex very difficult. A nice Toyota employee
helped me find the Honda service entrance, Phone reception
was bad. Jarret was great once we got there.
7/11/2019
Franklin C. VERIFIED CUSTOMER
Ok send the survey
7/11/2019
Michael B. VERIFIED CUSTOMER
Waiting for call-back to ask question about connecting loose damper for glovebox. I forgot to ask this morning,
7/11/2019
Michelle S. VERIFIED CUSTOMER
Austin was extremely helpful and did a great job answering my questions.
7/11/2019
Susan T. VERIFIED CUSTOMER
Great service, as usual.
7/11/2019
Maryellen P. VERIFIED CUSTOMER
Outstanding customer service and communication. Very knowledgeable of the automotive repair business. We will be in the area for the next two years and will be using West Hills Honda and Brett. Many thanks.
7/10/2019
Jerry W. VERIFIED CUSTOMER
13 years ago when I bought my car from you I was told service loaners would be provided. First time I needed one all of a sudden it’s a $35 rental
Service work and people are always great. I feel like West Hills let me down on the service loaner
7/10/2019
Charlene S. VERIFIED CUSTOMER
Service and customer communication was very good!
7/10/2019
Mary W. VERIFIED CUSTOMER
Austin was very professional and arranged to have our recall issue fixed as promised.
7/10/2019
Thomas B. VERIFIED CUSTOMER
Brett was very helpful and professional. A very quality service representative.