West Hills Honda Auto Repair Service

Brett is truly a professional and knows his job well. I was impressed with his customer service and how he treated me. I will definitely return to him for my service to my Honda Pilot. Brett makes the service Department look good. Definitive grade of "A"

Austin did a great job making me feel like I was important to West Hills Honda.

Everything went as I hoped it would and the maintenance was accomplished as requeated

Great Courteous efficient and thoughtful service, thank you all who are involved behind the seems, as well.

Jim did a great job and was very professional!

Cameron was outstanding! Thank you & Happy 4th!!

He got done when he said it would be done. Very affectionately

The service is always professional and efficient. Today was no exception!

He really made sure I knew what was happening with my vehicle and answered all my questions

Less expensive would have been nice but that's on Honda, not your staff!

My wife took car in for oil change and to repair wireing to right headlight ( light did not work, even with new bulb). I stated in work order that wiring between main harness and light went bad, just two years ago). I was called by West hills Honda, and was told I would need to pay $130 for diagnostic, which I agreed to). When car was near ready, I was told cost would be $400 ( to fix faulty part and/or labor that failed in wireing in only two years!!). For at least two hours, I was told "oh, service manager is doing pay roll, and can't be bothered, his boss is in meeting, and can't be bothered, etc). Meanwhile, my wife is needlessly being in effect "held hostage"). When service manager finally called back, he said that he did not have authority to fix this faulty wiring that that you put in, which failed in two years. Car wiring harnesses should be life of car, and not burn out two sets in two years! After about six phone calls, and two hours, I got this fixed at no charge. which I appreciate, but should never be this painfully. A customer should NEVER be told, my manager, and his manager are "too busy, to talk to you", or be on perpetual hold because they don't answer. VERY bad customer service. For this reason, u take my Honda to heartland service whenever possible. Recommend your Honda service department wittness how Scott at Toyota services customers!!

Jarret was attentive and professional, and the entire team of folks today were great!

Austin made the entire experience painless. He was very patient answering all my questions about my tires and got me the best price (even recommending the Tues night special discount over my Wells Fargo discount) which saved me an additional 5% on my 30k maintenance. West Hills Honda always takes excellent care of me!

Great job

Great experience.

Brett, as usual, was very helpful and explained everything clearly. It’s always a joy working with him.

Completely satisfied. Very gracious gentleman

I was very pleased with my service and the way I was treated. Austin Almaden was pleasant and thorough and answered all my questions very kindly. I felt very comfortable and valued as a customer. The best service I’ve had so far at West Hills.

Service us prompt and thank you to Jarret

Took good care of my wishes.