West Hills Honda Auto Repair Service

Intake of customer has always taken too long. Not enough customer service attendants. Once he got to me he did great!

Great follow up

She is awesome. A definite asset to your business. Her customer service skils are impeccable!

Thanks, Jarret, for making a tedious chore a positive experience. You were more than helpful and I appreciated that you kept me informed of the expected time of completion.

I like that everyone was wearing blue t-shirts supporting the humane society in your partnership with them. Cameron is very down-to-earth and told me exactly what I needed to know about the service of my vehicle and future maintenance requirements. Based on this experience I am definitely willing to keep coming back to your service department.

Cameron was GREAT!!!! Loved his service. He even realized they didn’t fix my brake light. He got it done ASAP.

I so appreciate Cameron's great customer service attitude. I "constructively" complained that 2 "walk in" customers were helped before I (with an appointment) was even acknowledged. I waited 15 minutes, which really defeats the purpose of having an appointment. Cameron graciously acknowledged my comments and was great at making sure I was respectfully processed quickly through. Thank you!

Do you really want to hear it or do you want the truth? Brought my car in to get a slow leak fixed last week. Was told to just bring it in, but was then asked if I had an appointment. Well since I was told to bring it in, I didn't think i needed an appointment. Sure wish the person I talked to set me up for an appointment. When I asked if the tires that I bought there has road hazard warranty, I was told that they couldn't advise me about that. I asked to speak to service and was put on hold. Was then told that if I had my original paperwork that it would be covered. So when I was told "can't", what they meant was not going to find out. Should have been told "let me see if I can find out". An hour and a half later I was finally on my way for a simple flat fix. Except it wasn't fixed. When I got in my van 3 days later, the TPSS light was on again. I checked pressure and sure enough it was going flat again. So this time I made an appointment, unfortunately for the next day. So I bring it in again and am then behind several people in line, and out the door. All of the service representative are either staring at their computers or making phone calls. So all the people who are there in person have to wait 15 minutes before someone even speaks to them. So now I wait again to get my tire fixed. This time, even though I had an appointment, it took two hours to get my tire fixed. So I have wasted 3 1/2 hours just to get a simple tire repair accomplished. Not to mention travel time back and forth.

Has the 15,000 service. The coolant was not topped off. The receipt stated all fluids were topped off. I sent a text asking the dealership today. No response. Am I wrong?

Friendly. Courteous. Professional.

Tires were not available at your site and I had to either wait two or three days or go somewhere else. I chose to go to Les Schwab since I was from out of town and needed to get back on Saturday morning.Nancy however was very understanding, very polite, and very friendly. Great customer service! It was because of her customer service I gave $10 to the cause.

I am so pleased with Austin’s superior customer service that I would actually like for him to have the commission when I purchase my next vehicle at west hills Honda! He is always highly attentive to our service needs and takes care of us so well that we schedule only when he’s working. Please commend this young man and give him a pay increase for making your service department unlike any other out there!

James is the best when it comes to customer service!

Darryl is great! It was so nice for him to explain things about my car and to make aure so that I understood what he was saying. It is also great to get my car back with the inside cleaned. Thanks

Repair took quite a while, but otherwise courteous and thorough service.

Thank you so much from Tom and Genel T

Austin provided great customer service!

Austin and Brett both provided excellent customer service and all the work was completed on time and as promised.

Everyone was very nice and the shuttle service is wonderful. No complaints

Everything was well explained and all repairs were completed quickly! I feel confident that my car was well evaluated and the most necessary repairs were made. I was also given a list of more minor concerns that I needed to plan on addressing in the near future. Thank you.