It seems like the glove box hinge was broken while mechanic looked for an ait filter
7/8/2020
Jeffrey L. VERIFIED CUSTOMER
New Tacoma truck with 1600 miles has developed a shudder when braking. Problem not solved and technician feels it’s normal, which it isn’t.
7/8/2020
Karen S. VERIFIED CUSTOMER
All went very smoothly & courtesly.
7/8/2020
Tricia S. VERIFIED CUSTOMER
Great guy! Terrific personality and great attitude ! Enjoyable to work with.
7/8/2020
Pil K. VERIFIED CUSTOMER
Not satisfied with the service being provided at heartland. Service advisor was not at all knowledgeable with the work that was being done. Out of 10 stars, it would be one and half. Probably would not be coming back after 5 years of being a Heartland customer.
7/8/2020
Ronald C. VERIFIED CUSTOMER
Good friendly service
7/8/2020
Aaron R. VERIFIED CUSTOMER
Aaron is the awesomest service advisor ever. Way better than Scott could ever dream of being. He deserves a raise, or at least give him a chocolate every day.
7/8/2020
Trish T. VERIFIED CUSTOMER
Breanna was friendly, knowledgeable, and efficient!
7/8/2020
Benjamin D. VERIFIED CUSTOMER
Thanks for efficient service today. There was a customer in the service waiting area not wearing a mask, it made me feel uncomfortable. He was the only person at the facility not wearing a mask. Given the current state mandate I question why he wasn’t asked to put on a mask or wait outside. Trying times indeed.
7/8/2020
Joyce M. VERIFIED CUSTOMER
Austin was polite, took care of the recall service and LOF,etc. let me know what to expect at next milestone in service for my auto.
7/8/2020
Laura S. VERIFIED CUSTOMER
Donnie Buster gave us the best customer service we’ve had since Ricky Saley worked at Heartland. Donnie made our day, helped us schedule, found discounts that helped us afford our repair, and was very speedy with everything. Give that man a raise!
7/8/2020
Cloantha . VERIFIED CUSTOMER
Michael was professional, helpful and courteous. I encourage management to work out a better system for customers waiting to check in. It is confusing who is next in line and where to wait, and customers were not taken in order of arrival. I would rather there was one line for all arriving service customers outside.
7/8/2020
Robert M. VERIFIED CUSTOMER
We appreciate the thorough and timely service we receive at Heartland. Happy customers for over 10 years!
7/8/2020
Memphis . VERIFIED CUSTOMER
I felt valued as a customer. Austin was very professional and was exceptional with his customer service.
7/8/2020
Micheala T. VERIFIED CUSTOMER
I spent over 7 hours for 3 small scratches to be buffed out. My appointment was for 9am, and I finally got to leave after 3pm. Not one person came to talk to me while I waited to give me an update to why it's taking so long. Finally I asked some other worker if he could help me, and he said I'll make a call. He never came back either. Finally I had to track down the guy who checked me in he said he tried to call them but no answer. About 30 minutes later he came to me to tell it will be another 20 minutes or so. Well I've already waited 7 hrs what's 20 minutes more. Never have I had such poor service from Toyota.
7/8/2020
Tracy C. VERIFIED CUSTOMER
1) It appears no one reads the service requests when appointments are made online. I specifically requested shuttle service, only to be told after I drove myself to the dealership that the service was not available.
2) My vehicle was promised by 4pm. I left the dealership at 4:45.
3) As I pulled out to leave, one of your employee (likely driving a customer’s car) pulled out of the opposite service lane. I was forced to brake hard and sound my horn to avoid a collision and cause him to look where he was driving. He did not bother to stop or even acknowledge that he almost caused an accident.
7/8/2020
Ross B. VERIFIED CUSTOMER
Long stay for a simple oil change and safety review (2.5 hrs), but the team did great.
Not clear where folks should start to line up on entry.
7/8/2020
Ray N. VERIFIED CUSTOMER
Breanna did an excellent job explaining all of the required services and prices. Great customer service.
7/8/2020
Aleksandr F. VERIFIED CUSTOMER
Nice service! Looking forward for free wash fliers to come back :)
7/8/2020
Marlon A. VERIFIED CUSTOMER
Helpful and very details what they need to service my car