Excellent service agent
Appreciate Paul keeping me updated
5/15/2021
Lauren F. VERIFIED CUSTOMER
Patrick truly gave the impression he cared about the welfare of my car. Patrick is the one I am most impressed with over the years of going to your dealership. Thank you for thoroughly going over what my car needed and making suggestions for it’s next service in 6 months. Kudos to the mechanic whom worked on my car, also! I feel safer in my car, knowing it is up to date in maintenance. My car is purring now ????. Thank you!!!!
5/15/2021
Rick V. VERIFIED CUSTOMER
Always a great place to have maintance done with the people at Heartland. Toyota.
5/15/2021
Susan U. VERIFIED CUSTOMER
Excellent customer service!
5/15/2021
Laura L. VERIFIED CUSTOMER
Did a great job
5/15/2021
George H. VERIFIED CUSTOMER
Did what I asked and was very courteous
5/15/2021
Sawyer B. VERIFIED CUSTOMER
Everything was great. Thanks!
5/14/2021
Troy A. VERIFIED CUSTOMER
As always, I’m treated with better attention than my former dealership in Bellevue. Mike always, ALways goes the extra mile (or two) to make sure I’m in the loop and well cared-for when my truck is in. He’s also just a great guy. Everyone at the dealership loves him!
So, thank you Mike and your service team for everything, I drive the extra miles to Heartland because of you.
5/14/2021
Debbie M. VERIFIED CUSTOMER
Greg was awesome, as was the quality control guy and the finance man I talked to.
5/14/2021
Regina A. VERIFIED CUSTOMER
I was told it would not take any longer than 1.5 hours and I was told that it took 3. Why so long?
5/14/2021
Carmelita B. VERIFIED CUSTOMER
Dustin was very good Henshaw real professional customer service skills. He keep me informed of what was going on with my vehicle
I will be looking for the survey
5/14/2021
Melvin S. VERIFIED CUSTOMER
I felt that I wasn’t being sold on anything. Everything was done in a timely manner.
5/14/2021
Henry A. VERIFIED CUSTOMER
They did the requested service in less time than originally scheduled. I'm satisfied.
5/14/2021
Sheilla R. VERIFIED CUSTOMER
Austin, you rock!!
5/14/2021
Juliet E. VERIFIED CUSTOMER
Great team
5/14/2021
Taylor E. VERIFIED CUSTOMER
I was told I needed to change the air filter in my car because it appeared as if a rodent had gotten in there...... you could have atleast I dont know cleaned off the old one and put it back in correctly and mention it needed to be actually further cleaned out (not just replaced). About 3 years ago you started going down hill and I will not be coming back please do not contact me further about my experience.
5/14/2021
Ronald W. VERIFIED CUSTOMER
Service use to be much quicker. You have to wait several minutes to talk to a rep on the phone to make an appointment. Then wait two weeks to get the appointment then wait several minutes to pick the car up while playing musical chairs. Not a good experience. I have been a long time customer, not happy the direction heartland is headed.
5/13/2021
James B. VERIFIED CUSTOMER
Service was very quick and I was out of there in less than an hour.
5/13/2021
Charles N. VERIFIED CUSTOMER
Job well done!
5/13/2021
Kathy L. VERIFIED CUSTOMER
Chester was great I think the only thing that bothered me was I had to drop the car off before I went to work and you guys aren’t open until 730. That was kind of a hassle because I couldn’t be late to work. Also, I am sure it’s because of COVID but shuttle service is really important to me. I hate having to ask for favors from friends to pick me up and drop me off . Otherwise it was great ! You staff is always very nice and professional