Everything was perfect EXCEPT it took a WEEK to get an appointment. You need more people
5/12/2021
Kristine B. VERIFIED CUSTOMER
And Martin was professional. Thank you
5/12/2021
Barbra C. VERIFIED CUSTOMER
Paul was very nice and explained to me everything done with my car and what to watch for in future services.
5/12/2021
Linda B. VERIFIED CUSTOMER
Mike took an inherited issue with my truck from a purchase at another dealership and assisted me in getting it resolved. He is very professional and respectful and has great customer service skills.
5/12/2021
Marilou J. VERIFIED CUSTOMER
Very helpful and courteous.
5/12/2021
Robert K. VERIFIED CUSTOMER
Matt was awesome. The best customer service experience I have had a Heartland - and it’s always been good. Matt was very informative, confident and has a trustworthy personality. I hope management will recognize Matt for his professionalism - if they don’t the competition will.
Bob Kinnaird
5/12/2021
Brandon T. VERIFIED CUSTOMER
Chester provided excellent service today. He listened to my concern about an outstanding issue with a broken wiper blade arm, tried to fix it himself, and when he couldn’t fix it he ensured the part was ordered for replacement as soon as possible.
5/12/2021
Anthony G. VERIFIED CUSTOMER
Chet was great, kept me informed, it was a tough problem to troubleshoot and Chet stayed on top of it and I really appreciate his work ethic. I felt I was in good hands. Thank you ????
5/12/2021
Sara V. VERIFIED CUSTOMER
Matt was very helpful and friendly. Excellent service by him as well as the team that took care of need for a loaner vehicle.
5/12/2021
Sandra R. VERIFIED CUSTOMER
Greg was exceptionally professional and courteous and attentive to my vehicle’s and my concerns. Thank You Sandra
5/12/2021
Misty W. VERIFIED CUSTOMER
Ryan Horn is quite a guy! Always have a great experience when I’m there.
5/12/2021
Murray B. VERIFIED CUSTOMER
everything is good
5/12/2021
Dawn P. VERIFIED CUSTOMER
Thank you everyone for making maintenance of my vehicle easy.
5/12/2021
Eugene P. VERIFIED CUSTOMER
Matt is awesome and always a pleasure to work with.
5/11/2021
Adonis A. VERIFIED CUSTOMER
I love this place, I arrive late and they were still able to accommodate me. Thank you
5/11/2021
Patrick C. VERIFIED CUSTOMER
Dustin answered a few questions I had about the type of oil used in my Rav 4. I liked the fact Heartland uses Mobil one. Dustin also pointed out that the Rav 4 uses 20 w synthetic oil and no other oil is used in my vehicle.
5/11/2021
Susan M. VERIFIED CUSTOMER
Brianna was great, very professional and personable. It was just an oil change, I don't need a survey... thanks.
5/11/2021
Mariza A. VERIFIED CUSTOMER
Excellent service job well done!!!
5/11/2021
Joseph R. VERIFIED CUSTOMER
I’m afraid you’ve lost a longtime customer.
5/11/2021
Steven M. VERIFIED CUSTOMER
Bre was great. Lorna or parts failed to order parts so no strut replacement today. Have to make another trip to Bremerton for the service I needed. Waste of my time.